Cisco Voice Engineer

Allegis Group Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Allegis Group Singapore Pte Ltd seeks a Voice Engineer with strong CUCM, Microsoft Teams Phone, and Cisco Webex expertise. You will design, deploy and support voice solutions, ensuring seamless PSTN integration and routing across regions.

The role involves collaboration with project managers and vendors, delivering compliant, scalable voice solutions and troubleshooting complex issues in a financial services context.

Qualifications

• 5–7 years IT experience, preferably within financial services.
• Strong Cisco voice/UC experience, particularly CUCM.
• Working knowledge of Microsoft Teams Phone and Direct Routing.
• Working knowledge of Cisco Webex cloud-connected solutions.
• Experience with SIP, SBCs, PSTN integration and enterprise telephony.
• Knowledge of IPC Unigy, Avaya and NICE Recording would be advantageous.

Responsibilities

• Design, deploy and support Cisco CUCM, Microsoft Teams Phone/Direct Routing and Cisco Webex solutions.
• Configure SBC connectivity, SIP routing, PSTN integration and voice routing policies.
• Integrate voice platforms with IPC Unigy, Avaya PBX, NICE Recording and video solutions.
• Troubleshoot complex voice and telephony issues.
• Provide technical guidance on voice architecture, design and implementation.
• Work with internal teams, project managers and external vendors to deliver voice projects.
• Ensure solutions meet business, technical and compliance requirements.

Skills

Voice engineering

Cisco UC/Voice

Stakeholder management

Troubleshooting

Education

IT degree or relevant certifications

Tools

CUCM

Microsoft Teams Phone

Cisco Webex cloud-connected

SIP

SBCs

PSTN integration

Job description

We are looking for a Voice Engineer with experience in Cisco Unified Communications Manager (CUCM), Microsoft Teams Phone and Cisco Webex cloud-connected calling solutions. The role supports regional voice architecture, engineering and project delivery.

Key Responsibilities

• Design, deploy and support Cisco CUCM, Microsoft Teams Phone/Direct Routing and Cisco Webex solutions.
• Configure SBC connectivity, SIP routing, PSTN integration and voice routing policies.
• Integrate voice platforms with IPC Unigy, Avaya PBX, NICE Recording and video solutions.
• Troubleshoot complex voice and telephony issues.
• Provide technical guidance on voice architecture, design and implementation.
• Work with internal teams, project managers and external vendors to deliver voice projects.
• Ensure solutions meet business, technical and compliance requirements.

Requirements

• 5–7 years of IT experience, ideally within financial services.
• Strong Cisco voice/UC experience, particularly CUCM.
• Working knowledge of Microsoft Teams Phone and Direct Routing.
• Working knowledge of Cisco Webex cloud-connected solutions.
• Experience with SIP, SBCs, PSTN integration and enterprise telephony.
• Knowledge of IPC Unigy, Avaya and NICE Recording would be advantageous.
• Experience with trading floor and telecommunications environments is preferred.
• Strong communication, stakeholder management and troubleshooting skills.
• IT degree, relevant certifications or equivalent experience preferred.

We regret to inform that only shortlisted candidates will be notified.