Cisco UC Engineer - Voice, Video & Webex

Millennium Technology Services; Singapore; On-site; SGD 71,000 - 85,000; Full time

Job summary

Millennium Technology Services is seeking a hands-on Cisco Collaboration Engineer in Singapore to support, maintain and enhance enterprise voice, video, and unified communications environments.

You will administer and troubleshoot CUCM, UCCX, Webex, and related platforms, manage VOIP services and participate in cross-functional escalation and documentation efforts. The role requires 4+ years of experience and relevant Cisco certifications or equivalents.

Qualifications

• Diploma or degree in IT, CS, telecommunications or related discipline.
• Approximately four or more years of hands-on experience supporting Cisco collaboration environments.
• Strong practical knowledge of CUCM, UCCX and Cisco Webex.
• Experience with Cisco Unity Connection, IM and Presence, Jabber, Expressway or CUBE is advantageous.
• Good understanding of VoIP technologies and protocols including SIP, RTP, codecs, QoS.

Responsibilities

• Administer, support and maintain Cisco collaboration and unified communications platforms.
• Configure and troubleshoot CUCM, UCCX and Webex.
• Support Cisco Unity Connection, IM and Presence, Jabber, Expressway and CUBE environments.
• Troubleshoot voice, video, conferencing and contact-centre incidents.
• Manage IP phones, extensions, dial plans, call routing and voicemail services.
• Diagnose SIP/RTP issues, codec problems and QoS concerns.
• Coordinate with network and security teams to resolve issues.

Skills

CUCM

UCCX

Webex

VoIP

SIP

QoS

Troubleshooting

Documentation

Communication

Education

Diploma/Degree in IT/CS/Telecommunications

Tools

Cisco Unity Connection

IM and Presence

Jabber

Expressway

CUBE

Job description

Millennium Technology Services is seeking a hands-on Cisco Collaboration Engineer in Singapore to support, maintain and enhance enterprise voice, video, and unified communications environments.

You will administer and troubleshoot CUCM, UCCX, Webex, and related platforms, manage VOIP services and participate in cross-functional escalation and documentation efforts. The role requires 4+ years of experience and relevant Cisco certifications or equivalents.