Senior Cisco Unified Communications Engineer
STEFANINI SINGAPORE PTE. LTD.
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Job summary
Stefanini Singapore Pte. Ltd. is seeking a senior IP Telephony specialist to manage voice incidents, configurations, and upgrades within our Cisco collaboration environment.
The role requires CCNP Cisco Collaboration and 14+ years of experience in IP telephony, with hands-on work on CUCM, CUC, IMP, CMS, TMS, and voice gateways. Collaboration with vendors and security adherence are essential.
Qualifications
- Degree or Diploma in computer or Electronics Engineering.
- CCNP Cisco Collaboration certification.
- Minimum of 14+ years of IP telephony/Unified Collaboration/Telepresence implementation or administration experience.
- Experience with TELISCA Call Recording troubleshooting.
- Setup & maintenance of Cisco Collaboration meeting products (CUCM, CUC, IMP, CMS, TMS).
- Ability to install, integrate, maintain, modify and upgrade Cisco Collaboration hardware/software.
- Experience in administration of Cisco UC servers in Cisco UCS.
- Experience in setup & troubleshooting of H323, SIP Trunks, SCCP, MGCP Voice Gateways.
Responsibilities
- Handle voice incidents escalations and primary owner for incident resolution.
- Configure and troubleshoot CUCM, CME, Cisco Unity Connection, Cisco Unified CCX, IP Phones and related devices.
- Upgrade IP Phone firmware in CUCM and CME to address vulnerabilities.
- Monitor alerts, collect traces and debugs for voice call flow issues.
- Remediate endpoints, gateways and servers to ensure 100% compliance.
- Engage Cisco TAC and coordinate to resolve complex incidents.
Skills
Education
Tools
Job description
Stefanini Singapore Pte. Ltd. is seeking a senior IP Telephony specialist to manage voice incidents, configurations, and upgrades within our Cisco collaboration environment.
The role requires CCNP Cisco Collaboration and 14+ years of experience in IP telephony, with hands-on work on CUCM, CUC, IMP, CMS, TMS, and voice gateways. Collaboration with vendors and security adherence are essential.
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