China Luxury Travel Sales Director

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking a seasoned Sales professional to lead relationships with China luxury travel agencies and key partners. You will manage HERA, OTAs and bedbanks, while growing Suite and Fairmont Gold shares in the China market.

You will travel regularly within China and the broader region, leveraging WeChat and other digital channels to identify opportunities. Fluent Mandarin and English are required to succeed in this role.

Qualifications

• Bachelor's or Diploma in Hospitality Management or related field.
• 5–7 years in hotel sales, luxury leisure focus, China market experience.
• Proficiency with HERA, PMS/Opera, CRM systems (Delphi) and Agency 360.
• Fluent Mandarin and English (written and spoken).
• Strong relationship-management and integrity in dealing with agencies and accounts.

Responsibilities

• Serve as the primary contacts for China luxury travel agencies and key partners via China-market channels.
• Manage relationships booked through Accor's HERA program and various OTAs and bedbanks.
• Develop strategies to grow Suite and Fairmont Gold bookings from China; identify new revenue opportunities.
• Monitor market production and adjust account coverage to meet budgets and forecasts.
• Generate and convert M.I.C.E leads from the China market through direct and intermediary channels.
• Develop and grow China corporate accounts and collaborate with GSOs, Distribution and BDs.
• Promote the hotel in China via Redbook, WeChat and other digital channels; participate in sales missions and events.
• Travel regularly to China source cities to strengthen agency and account relationships.

Skills

Mandarin & English fluency

Interpersonal skills

Independent decision making

Travel willingness

Education

Bachelor's or Diploma in Hospitality Management or related field

Tools

HERA

CRM (Delphi, Opera)

Agency 360

WeChat & China social platforms

Job description

Fairmont Singapore & Swissôtel The Stamford is seeking a seasoned Sales professional to lead relationships with China luxury travel agencies and key partners. You will manage HERA, OTAs and bedbanks, while growing Suite and Fairmont Gold shares in the China market.

You will travel regularly within China and the broader region, leveraging WeChat and other digital channels to identify opportunities. Fluent Mandarin and English are required to succeed in this role.