Chief of Staff

foodpanda; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

foodpanda is seeking a Chief of Staff to the COO to drive governance, performance management and the implementation of key strategic decisions across Commercial, Service Operations, Logistics, Partnerships and Product Deployment. The role provides daily access to senior management and a chance to align global and local teams, translate priorities into action plans, and push for disciplined execution.

You will act as a trusted adviser and enabler, shaping the organisation’s rhythm and helping the

Qualifications

• 5+ years of experience in similarly rigorous strategy roles.
• Experience building governance structures and driving performance improvement across functions
• Strong analytical and problem-solving skills; comfortable operating in complex, ambiguous environments
• High emotional intelligence and collaborative mindset
• Excellent communication and influencing skills, particularly with senior stakeholders
• Proven ability to manage multiple priorities, structure execution plans, and drive follow-up
• Experience working in fast-paced, matrixed, or global organizations

Responsibilities

• Build and run governance processes for cross-functional collaboration and culture.
• Drive performance management across teams and regions.
• Partner with senior leadership to align strategic priorities globally.
• Provide analytical support and structured insights on key decisions.
• Facilitate strategic planning and executive communications.
• Lead cross-functional strategic initiatives as governance matures.
• Act as trusted advisor and team enabler for execution.

Skills

Governance

Performance improvement

Analytical thinking

Emotional intelligence

Stakeholder influence

Prioritization

Global matrix

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As the Chief of Staff to the COO, your role will be central to the success of Pandora. The chief of staff will have a key role in the performance management of the company and will build, design & ensure implementation of the key strategic decisions across Commercial, Service Operations, Logistics, Partnership and Product Deployment. The Chief of Staff will have access to senior management on a daily basis and will play a key role between the senior management and the different teams, understanding implementation challenges, resources constraints, pushing for relentless prioritisation and passing up (and down) feedback. The main objective and success factor of this role is to make the organisation successful, e.g. be the ‘oil’ that makes the engine run at speed.

Role Responsibilities

• Build and run governance processes that improve cross-functional effectiveness, including the overall set up for optimal collaboration & culture, performance tracking, ownership structures, and systematic impact & follow through of key decisions throughout the organization
• Drive performance management practices across teams and regions, ensuring clarity on accountability, root causes, and action plans
• Partner with senior leadership to align strategic priorities across global, regional, and local teams
• Provide analytical support and structured insights on key business decisions
• Facilitate strategic planning and business reviews, including offsites, goal-setting, and executive communication
• Over time, lead cross-functional strategic initiatives and transformation projects as governance foundations mature
• Act as a trusted advisor and team enabler—success is defined by how well the organization executes, not by personal visibility

Qualifications

• 5+ years of experience in similarly rigorous strategy roles
• Experience building governance structures and driving performance improvement across functions
• Strong analytical and problem-solving skills; comfortable operating in complex, ambiguous environments
• High emotional intelligence and collaborative mindset
• Excellent communication and influencing skills, particularly with senior stakeholders
• Proven ability to manage multiple priorities, structure execution plans, and drive follow-up
• Experience working in fast-paced, matrixed, or global organizations