Changi Airport Ground Services Lead (Full-Time)

VIETNAM AIRLINES JSC; Singapore; On-site; SGD 31,000 - 33,000; Full time

Job summary

VIETNAM AIRLINES JSC at Singapore's Changi Airport Terminal 3 is seeking a full-time passenger service coordinator on a roster basis aligned with flight schedules. The role starts immediately and offers a salary of SGD 2,800 to 3,000 per month.

You will oversee check-in with Ground Handling Agent, manage service desk tasks, and run pre- and post-flight checks using the airline's CRS/DCS. The position requires a valid airport ID card and strong customer service skills.

Qualifications

• Airport Security Identification Card issued by Changi Airport.
• Strong customer service and interpersonal skills.
• Flexible scheduling and professional appearance.

Responsibilities

• Coordinate and supervise passenger check-in with Ground Handling Agent.
• Handle service desk tasks: standby, offload, upgrade, and flight disruption under Station Manager guidance.
• Perform pre-flight and post-flight checks and report on CRS/DCS and internal systems.
• Forward passenger claims/complaints to Sales & Service team.
• Check invoices, including lounge invoices monthly.
• Perform other tasks assigned by Station Manager.

Skills

Interpersonal skills

Customer service

Professional appearance

Cooperative attitude

Scheduling flexibility

Tools

DCS

GDS

CRS

Amadeus

Job description

VIETNAM AIRLINES JSC at Singapore's Changi Airport Terminal 3 is seeking a full-time passenger service coordinator on a roster basis aligned with flight schedules. The role starts immediately and offers a salary of SGD 2,800 to 3,000 per month.

You will oversee check-in with Ground Handling Agent, manage service desk tasks, and run pre- and post-flight checks using the airline's CRS/DCS. The position requires a valid airport ID card and strong customer service skills.