Centre Manager - Senior Care Centre

PAP Community Foundation; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

PAP Community Foundation is seeking a Centre Manager to lead the Day Care Centre operations at PCF Sparkle Care. You will supervise a care team of around 20 staff, ensure service quality, and implement person-centered plans in line with MOH requirements.

Key responsibilities include client assessments, ICP updates, and coordinating with therapy and nursing staff. Strong leadership and prior eldercare management experience are required.

Qualifications

• Bachelor degree from an accredited university.
• Preference for Nursing degree/diploma or eldercare certification.
• Minimum 5 years in hospital or eldercare, with 3+ years in a managerial role.
• Strong communication and interpersonal skills; compassionate and solution focused.

Responsibilities

• Lead and supervise a care staff team to ensure smooth day-to-day centre operations.
• Maintain client assessments and update Individual Care Plans (ICP).
• Oversee financial counselling and budgets in line with MOH requirements.
• Collaborate with Therapists, Nurses, and staff to implement person-centered programmes.
• Manage recruitment, training, and day-to-day customer-facing operations.

Skills

Leadership

Staff management

Communication

Interpersonal skills

Education

Bachelor degree

Nursing degree/diploma

Eldercare certification

Job description

Overview

PCF Sparkle Care is an integrated eldercare facility. The Senior Care Centre provides centre-based community care services for seniors who are physically frail and in need of supervision during the day while their loved ones are at work.

Job Description

The Centre Manager is responsible for managing and supervising a team of care staff and other staff to ensure the smooth operations of the Day Care Centre in compliance with MOH's Service Requirements for Centre-based Care.

Primary Responsibilities and Duties

• Maintain a high level of customer service and client/caregiver engagement.
• Manage the conduct of client assessments during admissions and periodic review and update clients' Individual Care Plan [ICP].
• Provide financial counselling on all available schemes of services appropriately for individual client's admission.
• Lead and supervise the care team of around 20 to deliver care focused on person-centered client programmes and oversee clients' safety and care and take an active role in programme design to adjust to the changing client base.
• Conduct multidisciplinary case discussions with Therapists, Nurse and the care team and ensure that the clients' care plans are fulfilled for the clients' well-being.
• Manage staff recruitment and training needs.
• Maintain financial accountability by reviewing, forecasting, preparing, and justifying operational and capital budgets and manage client (daycare) intake to fulfill MOH's requirements.
• Maintain inventory control of assets and consumables and ensure regular maintenance of equipment.
• Work collaboratively with the Admin & Finance team on admin/finance issues that need interfacing with centre management and also oversee the day-to-day customer facing operations that the Admin & Finance team is managing.

Secondary Responsibilities and Duties

• Establish and oversee a volunteer group to support the conducting of activities in the centre.
• Understand dementia issues and know how to manage clients who display behavioural problems [associated with onset of dementia].
• Manage enquiries (in person at centre as well as through other means of communications) with timely follow-up.
• Participate actively in ad hoc projects as required by Director, Senior Care Division
• Take charge of following up on clients' arrears issues to find a resolution where needed.

Job Requirements and Qualifications

• Bachelor degree from an accredited University
• Preference will be given to candidates with a Nursing Degree/Diploma or Degree/Diploma/Specialist Certification in eldercare [or dementia care] from a recognized local or overseas institution
• Minimum 5 years of relevant working experience in a hospital or eldercare setting and at least 3 years of managerial experience managing a team of staff preferably more than 10 staff
• Good communication and interpersonal skills and ability to take charge to resolve operational issues expeditiously
• Possess a compassionate and sincere disposition to care for frail seniors

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).