Centre Growth & Community Engagement Manager

NEXTBEAT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 42,000; Full time

Benefits offered by this job

Annual Leave Entitlement

Medical Leave Entitlement

Medical Insurance

Performance Bonus

Job summary

Nextbeat Singapore Pte. Ltd. is hiring a customer relations advocate to join the onboarding team in Lentor or Junction 10.

The role requires working five days a week, including weekends, with fixed weekday offs, and a 9am–6pm schedule. You will onboard new parents, align with client vision, support programs, manage partnerships, and handle CRM documentation, lead generation events, and classroom collaboration with teachers.

Qualifications

• Strong communication and problem solving skills.
• Strong spoken and written English communication skills to liaise with parents and internal teams.
• Driven, fast learner, proactive and ability to work in a fast-paced environment.
• Organized, detail-oriented and ability to manage different projects at once.
• Self-motivated and self-driven.
• Meticulous and independent, able to set own priorities with time management to complete projects timely.

Responsibilities

• Be a key player in the customer acquisition team to onboard new parents.
• Align with our client’s vision and recommend suitable programs for students.
• Support customer success initiatives like special programmes or competitions, or community events for customer engagement.
• Maintain customer relationships and act as parents’ advocate and manage relationships with them.
• Plan lead generation events with key partners like Parent Sharing Sessions, trial classes and ensure payment for classes are received.
• Work with the teaching team to assess the students and follow up with parents for conversion.
• Responsible for handling general administrative duties, e.g. sending onboarding emails, data entry, sorting out data and research.
• Ensure that all customer information is properly documented and updated in our CRM system.
• Relationship manager for our client’s community - track progress of students and maintain relationships with parents.

Skills

Communication

English proficiency

Problem solving

Organization

Time management

Self-motivation

Detail oriented

Tools

CRM system

Job description

Nextbeat Singapore Pte. Ltd. is hiring a customer relations advocate to join the onboarding team in Lentor or Junction 10.

The role requires working five days a week, including weekends, with fixed weekday offs, and a 9am–6pm schedule. You will onboard new parents, align with client vision, support programs, manage partnerships, and handle CRM documentation, lead generation events, and classroom collaboration with teachers.