Central Kitchen Operations & Logistics Lead

Plain Vanilla Bakery; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Plain Vanilla Bakery seeks an Operations Manager (Central Kitchen) to oversee CK functions, including facilities, maintenance, order fulfilment, and logistics. You will ensure food quality, safety, and regulatory compliance while building an efficient and scalable operation in a growing bakery.

The role requires hands-on leadership, problem-solving, and the ability to manage shift-based teams and contractors. Strong MS Office skills and calmness under pressure are essential for success.

Qualifications

• Prior experience in F&B operations, logistics, or facilities management preferred.
• Hands-on, solutions-oriented mindset with strong organisational skills.
• Ability to manage shift-based teams and part-timers effectively.
• Comfortable with Microsoft Excel, Word, and PowerPoint for planning, documentation and reporting.
• Calm under pressure and responsive to operational emergencies.

Responsibilities

• Oversee day-to-day CK order fulfilment operations and ensure online, catering and wholesale orders are dispatched accurately and on time.
• Implement and enforce clear SOPs for order processing, packing, dispatch, and handovers.
• Maintain a high standard of customer service and product presentation.
• Manage the roster for order fulfilment staff and recruit part-timers as needed to meet demand.
• Oversee the delivery team and scheduling to ensure efficiency, cost control and high delivery service standards.
• Work closely with store managers and online sales team to meet delivery SLAs.
• Monitor delivery performance and customer satisfaction feedback.
• Oversee maintenance of CK infrastructure (air-conditioning, plumbing, lighting, etc.).
• Manage third-party vendor contracts (cleaning, pest control, repairs, etc.).
• Liaise with MCST and government agencies on inspections, compliance and follow-ups.
• Troubleshoot urgent issues swiftly to minimise disruption to production and fulfilment.
• Ensure product QC checks are routinely performed before dispatch.
• Maintain SFA and other licensing compliance records.
• Support audits, documentation and continuous improvements in food safety and hygiene.

Skills

F&B operations

Logistics management

Facilities management

MS Office suite

Team leadership

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Plain Vanilla Bakery seeks an Operations Manager (Central Kitchen) to oversee CK functions, including facilities, maintenance, order fulfilment, and logistics. You will ensure food quality, safety, and regulatory compliance while building an efficient and scalable operation in a growing bakery.

The role requires hands-on leadership, problem-solving, and the ability to manage shift-based teams and contractors. Strong MS Office skills and calmness under pressure are essential for success.