Cat Salon Associate (Cat Groomer & Customer Service) (Part-Time)

Ais Sarah Pet Manor; Singapore; On-site; SGD 14,000 - 17,000; Part time

Benefits offered by this job

Sponsored trainings

Employee discount

Hands-on training

Opportunity to convert to full-time

Job summary

Ais Sarah Pet Manor in Singapore is seeking a Cat Salon Associate (Customer Service & Grooming Support) for a part-time role, 1 to 3 days a week. You will blend front-of-house customer relations with hands-on grooming assistance, in a hybrid capacity.

You will handle front desk tasks, bookings, and retail, support grooming sessions, and help with store operations. No grooming experience required; we provide full training and opportunities to convert to full-time.

Qualifications

• No grooming experience required; training provided.
• Strong compassion for animals and patient demeanor.
• Able to work 1–3 days per week with reliability.
• Excellent English communication skills.

Responsibilities

• Greet clients at front desk and manage bookings.
• Pitch grooming packages and retail products.
• Assist grooming tasks under supervision.
• Maintain clean, organized salon and stock.

Skills

Customer service

Sales

Front desk operations

Independent worker

Tools

WhatsApp Business

POS systems

Excel

Canva

CapCut

Job description

Job Title: Cat Salon Associate (Customer Service & Grooming Support)

Employment Type: Part-Time (1 to 3 days a week)

Salary: $10 to $12 per hour

Operating Hours: 10:30 AM to 8:00 PM

Schedule: Part time scheduling including full shifts, half shifts, and last-minute shift availability. Looking for committed part timers who are able work independently.

About the Role:

Are you obsessed with cats, great with people, and looking for a fulfilling, hands-on career in feline care? We are looking for a passionate, resilient, and sales-driven individual to join our team in a hybrid role combining front-of-house customer relations with hands-on grooming assistance.

This part-time position offers great flexibility, requiring 1 to 3 days a week with the ability to take on full, half, or last-minute shifts. It is an excellent opportunity for self-starters who can work independently while still maintaining our high standards of care. For the right candidate, there is a strong potential to convert to a full-time role.

Cat grooming is an incredibly rewarding path, but it also comes with genuine challenges: cats can be unpredictable, scratch, or bite under stress, and occasional injuries do happen. In this position, you must be prepared to handle both customer service and grooming tasks where required, or occasionally balance both during busy periods. While the pace can be fast on peak days, our workflow is shared as a team and completely manageable with the hands-on guidance and training we provide.

No prior grooming experience is required. Urgency, initiative, compassion and genuine love for all animals is a MUST. We provide full, hands-on training to get you up to speed.

Key Responsibilities:

Front Desk, WhatsApp Sales & Client Relations:

Act as the welcoming face and voice of our salon, managing front reception, walk-in consultations, calls, in-house softwares/apps and WhatsApp business chats.

Convert inquiries into confirmed bookings by actively pitching grooming packages, memberships, add-on spa treatments, and boutique retail products.

Welcome pet parents warmly, record specific grooming instructions, and deliver exceptional, friendly customer service.

Handle client feedback and complaints with diplomacy, patience, and composure, providing prompt service recovery to maintain strong relationships.

Cat Grooming & Low-Stress Handling:

Assist and perform grooming duties including bathing, blow-drying, nail trimming, ear cleaning, brushing, deshedding, and styling under our guidance.

Handle every cat using extreme patience, gentleness, and safety-first low-stress handling techniques.

Stay calm, composed, and patient when managing reactive, anxious, or difficult cats.

Care for resident and client cats, conducting basic health checks for skin issues, parasites, or abnormalities, and communicating findings clearly.

Salon Software & Store Operations:

Operate our digital booking and POS systems to manage appointments, record client and cat profiles, and handle sales transactions.

Maintain clean, safe, and hygienic grooming stations, tools, and shop facilities at all times.

Manage basic administrative tasks and daily stock-taking to keep retail shelves and supplies organized.

Content & Digital Tools:

Capture photos and videos of feline guests for owners and social media updates.

Use basic office tools (Excel) and simple design platforms (Canva/CapCut) for everyday store notices.

Requirements & Attributes:

Mindset & Temperament: Deep compassion, kindness, and empathy for animals. You must remain calm, composed, and level-headed under pressure, especially when working with nervous cats.

Realistic Expectations: Understanding that cat care involves physical effort, and that handling reactive cats carries real risks of scratches and bites.

Flexibility & Independence: Highly adaptable and able to commit to 1 to 3 days a week, covering full, half, or last-minute shifts. You must be reliable and capable of working independently without constant supervision.

Sales-Driven & Proactive: Motivated to recommend suitable salon packages, memberships, and retail products, actively contributing to daily store targets.

Adaptable Interpersonal Skills: High emotional intelligence to read client energy, adjust communication tones across different groups and personalities, and resolve customer issues gracefully.

Growth Mindset & Willingness to Learn: Eager to learn cat grooming techniques, receive constructive feedback, embrace new processes, and continually improve your skills.

Responsible AI Utilization: Comfortable using generative AI tools (ChatGPT, Gemini, etc.) strictly to draft ideas, refine phrasing, and assist your workflow, while using human judgment to personalize, verify, and finalize every message.

Tech-Savvy: Comfortable navigating digital booking systems, POS tools, WhatsApp Business, and basic spreadsheets. You will be guided on our specific software.

Language Proficiency: Strong written and spoken English is required. Knowledge of other dialects is a welcome bonus.

Experience: None required. Prior cat handling, rescue volunteering, or pet retail experience is a plus.

Benefits & Remuneration:

$10 to $12 per hour

Opportunity to convert to a full-time position based on performance

Sponsored trainings, employee discount on products and services

Supportive, collaborative team culture focused on feline wellness and safety

Hands-on professional development and training