Cat Cafe Staff

FLUFFYDOLLS CATFE PTE. LTD.; Singapore; On-site; SGD 14,000 - 19,000; Full time

Job summary

FLUFFYDOLLS CATFE PTE. LTD. is seeking a reliable café team member to care for resident cats, serve customers, and assist with day-to-day cafe operations.

The role involves greeting guests, processing payments, maintaining cleanliness, and ensuring a calm environment for both guests and cats. The position requires comfort with busy cafe floors, strong interpersonal skills, and a genuine interest in animal care.

Qualifications

• Experience in service, operations, administration, or personal assistant roles.
• Experience managing schedules, appointments, or bookings.
• Comfortable in customer-facing environments with strong communication.
• Genuine interest in cats and animal care.
• Lifts and stands for extended periods; able to perform light tasks.

Responsibilities

• Provide warm, attentive customer service and respond to enquiries promptly.
• Check in customers, process payments, and maintain transaction records.
• Communicate house rules to keep guests and cats safe and happy.
• Manage appointments, bookings, and waitlists efficiently.
• Perform basic grooming tasks and monitor cat wellbeing during shifts.
• Maintain cleanliness of cat areas, litter boxes, and café spaces.
• Handle stock, cash, and POS operations; coordinate orders and deliveries.

Skills

Customer service

Scheduling management

Interpersonal skills

Cat care interest

Team player

Stamina

Multi-tasking

Tools

POS systems

Reservation platforms

Job description

ABOUT THE ROLE

We are looking for a passionate and dependable individual to join our team at the café. This is a hands-on, multi-faceted role where no two days are the same - you will be caring for our resident cats, serving customers, managing café operations, and keeping everything running smoothly. If you love cats, enjoy working with people, and thrive in a dynamic environment, we would love to hear from you.

ROLES & RESPONSIBILITIES

Customer Experience

• Provide warm, attentive customer service and respond to enquiries in a timely and professional manner
• Check in customers upon arrival, process payments, and maintain accurate transaction records
• Communicate and uphold house rules to ensure a safe and enjoyable environment for both guests and cats
• Manage appointments, bookings, and waitlists efficiently

Cat Care & Welfare

• Perform basic grooming tasks including brushing, eye cleaning, and nail trimming
• Clean and maintain cat areas and litter boxes to uphold hygiene standards
• Monitor cat behaviour and well-being throughout operating hours, escalating any health or behavioural concerns to management
• Recognise signs of stress or illness in cats and act accordingly

Café Operations

• Maintain overall cleanliness and tidiness of the café at all times
• Conduct regular stock takes and manage inventory for food and beverage items, cat supplies, and retail products
• Handle cash and operate POS systems; experience with point-of-sale or reservation platforms is a plus
• Coordinate and prepare customer orders and product deliveries

SKILLS & COMPETENCIES

• Prior experience in service, operations, administration, or personal assistant roles
• Demonstrated experience managing schedules, appointments, or bookings
• Comfortable in customer-facing environments with strong interpersonal and communication skills
• Genuine interest in cats and animal care
• Physically able to be on your feet for extended periods and perform light physical tasks such as lifting supplies and bending to clean
• Able to remain composed under pressure and manage a busy café floor while ensuring cats are not overwhelmed by crowd noise or foot traffic
• A team player who is willing to cover varied tasks across care, service, and admin as the situation demands

Hourly Rate: $10 - $14 / hour (depending on experience)

Commitment: Weekends

Note: The monthly salary listed on this portal is an estimate based on 2 days in a month.