Cat Concierge

Shangri-Paw Pte. Ltd.; Singapore; On-site; SGD 17,000 - 25,000; Part time

Job summary

Shangri-Paw Pte. Ltd. is seeking a Cat Concierge for a part-time/freelance role at our luxury cat hotel in Singapore. You will greet cats and owners, settle guests into their suites, provide attentive care and playtime to ensure a purrfect stay, and help with grooming as needed.

Strong cat handling, patience, and excellent customer service are essential. The role offers meaningful interaction with feline guests and their families in a friendly team environment.

Qualifications

• Experience working with cats in boarding facilities, clinics or similar.
• Strong animal handling and fear-free approach.
• Excellent communication and customer service.
• Ability to work independently and as part of a team.
• Commitment to high animal welfare standards.

Responsibilities

• Greet cats and owners at check-in.
• Settle cats into suites and provide their needs.
• Provide care and playtime during stay.
• Administer medications or special diets as needed.
• Keep detailed stay records and update owners.
• Maintain cleanliness of suites and communal areas.
• Provide grooming such as brushing, nails, ears.
• Create social media content if able.

Skills

Cat handling

Customer service

Teamwork

Communication

Patience

Fear-free handling

Job description

About the role

Join the friendly team at Shangri-Paw Pte. Ltd. as a Cat Concierge. In this part time / freelance position, you will provide excellent care and companionship to our feline guests at our luxury cat hotel. Your role will be to ensure our guests have a purrfect stay with us.

What you'll be doing

1. Greet and welcome cats and their owners upon check-in
2. Assist with settling cats into their suites and ensure they have everything they need
3. Provide attentive care and play time for our guests throughout their stay
4. Administer any medications or special dietary requirements as needed
5. Keep detailed records of each cat's stay and provide regular updates to owners
6. Maintain a high standard of cleanliness and hygiene in the cat suites and communal (human) areas
7. Provide maintenance grooming such as brushing, nail trims and ear cleaning
8. Depending on ability: create social media content such as reels for Instagram/FB/TikTok

What we're looking for

1. Previous experience working with cats, either in a boarding facility, veterinary clinic or similar pet-related environment
2. Strong animal handling skills and the ability to remain calm and patient when working with cats (we emphasise on a fear free approach)
3. Excellent communication skills to liaise with cat owners and provide exceptional customer service
4. Ability to work both independently and as part of a team
5. Commitment to maintaining a high standard of animal welfare and care

What we offer

At Shangri-Paw, we pride ourselves on creating an enjoyable and rewarding workplace for our staff. We are happy to offer your own cats discounted rates after 3 months of service. While the job involves a lot of cleaning you are rewarded with priceless cuddles from our guest and rescue kitties.

About us

Shangri-Paw Pte. Ltd. is a leading provider of luxury cat boarding services in Singapore. Our mission is to provide exceptional care and comfort for our feline guests, allowing their owners to travel with peace of mind. With state-of-the‑art facilities and a team of dedicated cat lovers, we are committed to setting the highest standards in the industry.

If you're passionate about cats and providing exceptional customer service, we'd love to hear from you.