Casual - Guest Service Agent (Pools and Recreation)

marinabaysands; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a friendly Infinity Pool Attendant to greet guests, guide them to sunbeds, and introduce the pool's dining options. You will deliver attentive service to create memorable experiences while maintaining a pristine outdoor deck.

You should have excellent guest relations and English language skills, with prior customer service experience preferred. Availability for shifts in an outdoor pool environment is required, with a professional, can-do attitude.

Qualifications

• Minimum Primary level education.
• Excellent guest relations and communication skills.
• Proficient in spoken and written English.
• Ability to speak additional languages is an advantage.
• Willingness to work shifts in an outdoor pool environment.

Responsibilities

• Welcome and engage guests at the Infinity Pool.
• Escort guests to sunbeds and explain offerings.
• Take and process food and beverage orders.
• Keep pool deck and towel areas clean and presentable.
• Coordinate with departments to fulfill guest requests.
• Maintain knowledge of the pool's F&B menu.

Skills

Guest relations

Customer service

Communication skills

English proficiency

Teamwork

Education

Primary level education

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operational Responsibilities

• Welcome and engage all guests visiting the Infinity Pool.
• Provide a brief introduction to the available offerings while escorting guests to their dedicated sunbeds.
• Deliver exceptional service to create memorable experiences for all guests.
• Set up and maintain sun beds, ensuring they are ready for the next guests.
• Take and process food and beverage orders.
• Interact with guests and respond to their inquiries appropriately.
• Handle guests' requests and communicate those not directly related to the Infinity Pool to the respective departments, ensuring fulfillment.
• Ensure the availability of fresh towels and present them to guests.
• Maintain the towel distribution counter and return bins in a neat and presentable condition.
• Keep the Infinity Pool deck area clean, presentable and free of discarded towels.
• Be knowledgeable with the Pool's F&B menu.
• To be willing and able to assist with taking guest F&B orders and relaying them accurately.
• Adhere to Company policy for access to the Infinity Pool.
• Bid all guests a fond farewell upon their departure.

Departmental Responsibilities

• Be familiar with the local community and major events, making appropriate recommendations to enhance guests' stay.
• Maintain close liaison with all other departments to understand their operational flow, ensuring seamless guest experiences.
• Monitor activities in the Infinity Pool and report any suspicious characters, items, or activities to the Manager.
• Perform administrative duties as requested, such as filing reports.
• Contribute ideas to improve the operations of Pools & Recreation

Job Requirements

Education & Certification

• Minimum Primary level education

Experience

• Prior customer service experience in the same capacity is an advantage

Other Prerequisites

• Excellent guest relations and communication skills.
• Proficient in spoken and written English.
• Ability to speak additional languages is an advantage.
• Strong attention to detail.
• Comfortable speaking in front of groups.
• Willingness to work shifts in an outdoor pool environment.
• Comfortable with exposure to outdoor weather conditions.
• Capable of working with minimal supervision.
• Impeccable follow-through with a "Can Do" attitude and mindset.
• Well-groomed with a professional disposition.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.