Infinity Pool Concierge - Guest Experience & F&B

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Marina Bay Sands is seeking a courteous Pool Attendant to welcome guests to the Infinity Pool, guide them to sunbeds, and ensure an exceptional guest experience.

You will take and relay beverage orders, maintain towels and pool deck presentation, and coordinate with departments to fulfill guest requests. English proficiency and a professional appearance are essential for this outdoor role.

Qualifications

• Excellent guest relations and communication skills.
• Proficient in spoken and written English.
• Ability to speak additional languages is an advantage.
• Willingness to work shifts in an outdoor pool environment.
• Capable of working with minimal supervision.

Responsibilities

• Welcome and engage all guests visiting the Infinity Pool.
• Provide a brief introduction to the available offerings while escorting guests to their dedicated sunbeds.
• Deliver exceptional service to create memorable experiences for all guests.
• Set up and maintain sun beds, ensuring they are ready for the next guests.
• Take and process food and beverage orders.
• Interact with guests and respond to their inquiries appropriately.
• Handle guests’ requests and communicate those not directly related to the Infinity Pool to the respective departments, ensuring fulfillment.
• Ensure the availability of fresh towels and present them to guests.
• Maintain the towel distribution counter and return bins in a neat and presentable condition.
• Keep the Infinity Pool deck area clean, presentable and free of discarded towels.
• Be knowledgeable with the Pool's F&B menu.
• Assist with taking guest F&B orders and relaying them accurately.
• Adhere to Company policy for access to the Infinity Pool.
• Bid all guests a fond farewell upon their departure.
• Maintain familiarity with local community and events to enhance guest stays.
• Liaise with other departments to ensure seamless experiences.
• Monitor activities and report any suspicious items or activities to the Manager.
• Perform administrative duties as requested.
• Contribute ideas to improve Pools & Recreation operations.

Skills

Guest relations

Communication skills

English proficiency

Public speaking

Attention to detail

Can-do attitude

Professional appearance

Education

Primary education

Job description

Marina Bay Sands is seeking a courteous Pool Attendant to welcome guests to the Infinity Pool, guide them to sunbeds, and ensure an exceptional guest experience.

You will take and relay beverage orders, maintain towels and pool deck presentation, and coordinate with departments to fulfill guest requests. English proficiency and a professional appearance are essential for this outdoor role.