Care & Support Operations Lead

Nanyang Technological University Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Nanyang Technological University Singapore seeks a dedicated professional to coordinate care and support for the NTU community, ensuring policy-compliant processes and effective operations.

The role involves incident management, case planning, stakeholder coordination, data reporting, and development of wellbeing services to strengthen the caregiver network.

Candidates should have a bachelor’s degree and 4–6 years in care and support, with strong communication and teamwork.

Qualifications

• Bachelor’s degree in psychology, counselling, social work or related field.
• Experience in care and support, preferably in tertiary education.
• Data collection, analysis and reporting skills advantageous.
• Proficiency with Microsoft 365 and relevant university information systems.
• Mandarin language skills advantageous for engagement with Mandarin-speaking members.

Responsibilities

• Manage critical incidents within a team and coordinate emergency interventions for employees, students, and next-of-kin.
• Develop specialised case management and safety plans and implement them for timely case management and resolution.
• Coordinate follow-up care and support with internal and external stakeholders for continuity of care.
• Capture and maintain care and support information, data, and records for analysis and reporting.
• Monitor care and support channels and respond promptly to queries.

Skills

Stakeholder management

Data collection & analytics

Mandarin language skills

Microsoft 365 proficiency

Education

Bachelor's degree in related field (psychology, counselling or social work)

Tools

Microsoft 365

Job description

Nanyang Technological University Singapore seeks a dedicated professional to coordinate care and support for the NTU community, ensuring policy-compliant processes and effective operations.

The role involves incident management, case planning, stakeholder coordination, data reporting, and development of wellbeing services to strengthen the caregiver network.

Candidates should have a bachelor’s degree and 4–6 years in care and support, with strong communication and teamwork.