Care Lead Manager

The Compassionate Network Ltd; Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

The Compassionate Network Ltd is seeking a Senior Practitioner to lead the quality and safety of care for families served. You will be the main clinical link with healthcare partners, supporting Care Leads and Family Resource Teams to ensure high-quality care across settings.

Responsibilities include case management, supervision of volunteers, safeguarding and risk management, and liaising with medical social workers, nurses and doctors. You will contribute to training and community outreach.

Qualifikationen

• Degree or graduate diploma in social work recognised by SASW.
• Senior level: at least 8 years' social work practice (hospital, hospice, palliative or eldercare) and supervision experience.
• Social Worker level: at least 5 years' practice in community, family, eldercare or healthcare settings.

Aufgaben

• Lead intake, case prioritisation, psychosocial assessment and care planning for all families.
• Provide supervision and debriefs for Care Leads and Volunteers; co-facilitate group debriefs.

Kenntnisse

Bereavement experience

Volunteer supervision

Digital literacy

Multilingual

Ausbildung

Degree or graduate diploma in social work recognised by SASW

Jobbeschreibung

Purpose of the role

To lead the quality and safety of care for every family TCN serves. You will be TCN's senior practitioner and the main clinical link with our healthcare partners, supporting our Care Leads and Family Resource Teams to care well.

Key responsibilities

• Case Management: Handle intake and case prioritisation, psychosocial assessment and care planning for all families; manage complex cases directly; assign and review Family Resource Team support; keep accurate case records.
• Supervision and Practice support: Supervise Care Leads and Volunteers; provide case consultation and debriefs for volunteers; co-facilitate group debriefs.
• Clinical Quality and Risk Management: Maintain care protocols, safeguarding and risk escalation, documentation standards and bereavement follow-up; handle safeguarding concerns.
• Healthcare partner liaison: Be the day-to-day contact for partners' medical social workers, nurses and doctors; manage referral pathways; join case conferences; report on outcomes.
• Compassionate community: Support the ED in outreach and volunteer management, including training; contribute to impact reports.
  

Requirements

• Degree or graduate diploma in social work recognised by SASW; registered, or eligible to register, as a social worker
• Senior level: at least 8 years' social work practice, including hospital, hospice, palliative or eldercare settings, and supervision experience
• Social Worker level: at least 5 years' practice in community, family, eldercare or healthcare settings
• Experience in psychosocial assessment, family work, case management and supervision
  

Useful Skills

• Medical social work, palliative care or bereavement experience
• Experience training and / or supervising volunteers
• Digitally literate, if not tech-savvy
• Ability to speak English and at least one other language or dialect