Care Lead Manager

THE COMPASSIONATE NETWORK LTD.; Singapore; Presencial; SGD 80.000 - 120.000; Jornada completa

Descripción de la vacante

THE COMPASSIONATE NETWORK LTD. seeks a senior practitioner to lead quality and safety of care across families it serves. You will be the clinical link with healthcare partners, supporting Care Leads and Family Resource Teams to ensure compassionate, high-quality care.

Responsibilities include case management, supervision of volunteers, safeguarding, and reporting outcomes. Requires SASW-recognised social work degree and 8+ years in relevant settings, with experience supervising teams.

Formación

• Must be a social worker with SASW-recognised degree or graduate diploma.
• Senior level requires 8+ years in hospital, hospice, palliative or eldercare settings.
• Social Worker level requires 5+ years in community, family or healthcare settings.
• Experience with psychosocial assessment, family work, case management and supervision.

Responsabilidades

• Lead intake, triage and care planning for families; manage complex cases.
• Supervise Care Leads and Volunteers; provide case consultations and debriefs.
• Maintain safeguarding, risk management, documentation standards, bereavement follow-up.
• Liaise with medical social workers, nurses and doctors; manage referral pathways.
• Support outreach, volunteer management, training and contribute to impact reports.

Conocimientos

Psychosocial assessment

Case management

Supervision

Volunteer training

English + second language

Educación

Degree in Social Work

Registered Social Worker (or eligible)

Descripción del empleo

Purpose of the role

To lead the quality and safety of care for every family TCN serves. You will be TCN's senior practitioner and the main clinical link with our healthcare partners, supporting our Care Leads and Family Resource Teams to care well.

Key responsibilities

• Case Management: Handle intake and case prioritisation, psychosocial assessment and care planning for all families; manage complex cases directly; assign and review Family Resource Team support; keep accurate case records.
• Supervision and Practice support: Supervise Care Leads and Volunteers; provide case consultation and debriefs for volunteers; co-facilitate group debriefs.
• Clinical Quality and Risk Management: Maintain care protocols, safeguarding and risk escalation, documentation standards and bereavement follow-up; handle safeguarding concerns.
• Healthcare partner liaison: Be the day-to-day contact for partners' medical social workers, nurses and doctors; manage referral pathways; join case conferences; report on outcomes.
• Compassionate community: Support the ED in outreach and volunteer management, including training; contribute to impact reports.

Requirements

• Degree or graduate diploma in social work recognised by SASW; registered, or eligible to register, as a social worker
• Senior level: at least 8 years' social work practice, including hospital, hospice, palliative or eldercare settings, and supervision experience
• Social Worker level: at least 5 years' practice in community, family, eldercare or healthcare settings
• Experience in psychosocial assessment, family work, case management and supervision

Useful Skills

• Medical social work, palliative care or bereavement experience
• Experience training and / or supervising volunteers
• Digitally literate, if not tech-savvy
• Ability to speak English and at least one other language or dialect