Care Coordinator

Ng Teng Fong General Hospital; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking a Programme Coordinator to support Orthopaedic Surgery Clinical Programmes. You will assist the HOD, Clinician Leads and Programme Manager with operational, administrative and project management tasks, and help coordinate care across settings, ensuring documentation and data reporting are completed in hospital systems.

The role involves coordinating multidisciplinary meetings, supporting programme education and publicity, and maintaining effective

Qualifications

• Must be able to coordinate care across care settings and act as patient advocate.
• Strong communication with internal/external stakeholders.
• Experience in project management and leading process improvements is a plus.
• Proficient in maintaining thorough documentation in hospital systems.
• Ability to manage and analyze care-related data and generate reports.

Responsibilities

• Assist HOD, Clinician Leads and Programme Manager with operational, administrative and project support.
• Support the implementation, development and management of orthopaedic clinical programmes.
• Coordinate care across settings and act as patient advocate.
• Document information in hospital systems after each encounter for audits.
• Organise regular multidisciplinary team meetings and prepare meeting materials.
• Provide programme secretariat support and manage all programme documentation.
• Support data management and timely report submissions.
• Assist and support programme education and publicity events with stakeholders.
• Demonstrate good communication in patient care and with stakeholders.
• Undertake other duties as assigned.

Skills

Coordination

Communication skills

Project management

Documentation

Data analysis

Job description

Overview and purpose of the position*

You will assist the HOD, Clinician Lead(s) and Programme Manager in providing operational, administrative and project management support to the assigned Orthopaedic Surgery Clinical Programmes.

1) Orthopaedic Surgery Clinical Programmes

• To support the implementation, development, and management of the assigned clinical programmes.
• To establish workflow and guidelines, and hospital policy document as necessary.

2) Care Coordination

• To coordinate care across the various care settings as a programme care coordinator, and act as patient advocate between patients, caregivers, and hospital (including Telephonic Follow-up Discharged Care).

3) Project Management

• To support the development and management of new initiatives or programme improvement projects that enhance clinical outcomes and patient experience.

4) Appropriate documentation

• To ensure all information are documented in hospital systems after each patient’s encounter for future audits.
• To organise regular multidisciplinary team meeting on case discussion and ensure appropriate documentation.
• To provide programme secretariat support and manage all programme documentation and meeting materials in hospital systems.

5) Report and data management

• To support data management, data validation (including data analysis), and timely report submissions as assigned.

6) Programme Education & Publicity

• To assist and support the programme education and publicity events/ activities, in close collaboration with internal and external stakeholders.

7) Good Communication

• To demonstrate good communication skills in patient care delivery.
• To maintain good communication with work effectively with key internal and external stakeholders.

8) Other duties

• To undertake any other duties as assigned.