Card Operations Leader: Launch & Scale

BIT Official; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

BIT is seeking a hands-on Card Operations Manager in Singapore to build and scale a card-issuing operation with CaaS providers, BIN sponsors and partners. You will own day-to-day operations, reconciliations, and customer servicing while aligning with Risk, Compliance, Finance, Product and Engineering.

You will drive onboarding, issuance, activation, limits, renewals and replacements, ensuring policy adherence, audit trails and robust incident response.

Qualifications

• Bachelor's degree or higher with 4+ years in card or payment operations.
• Hands-on experience with card issuing and lifecycle.
• Experience with a CaaS platform or issuing partner and SLAs.
• Fluent in written and spoken English.

Responsibilities

• Oversee end-to-end cardholder operations from onboarding to renewal and closure.
• Coordinate with card-issuing partners, BIN sponsor and processors; manage SLAs.
• Oversee reconciliation, settlement, and transaction exception handling.
• Monitor FX, funding, fees, and balance accuracy; resolve discrepancies with Finance.
• Lead launch readiness, SOPs, access controls and incident communications.
• Develop KPIs for issuance/activation, reconciliation breaks and support SLAs.

Skills

Card operations

KYC onboarding

Vendor management

Data analysis

English fluency

Education

Bachelor's degree

Tools

SQL

Excel

Job description

BIT is seeking a hands-on Card Operations Manager in Singapore to build and scale a card-issuing operation with CaaS providers, BIN sponsors and partners. You will own day-to-day operations, reconciliations, and customer servicing while aligning with Risk, Compliance, Finance, Product and Engineering.

You will drive onboarding, issuance, activation, limits, renewals and replacements, ensuring policy adherence, audit trails and robust incident response.