Campus Experience Ambassador

James Cook University; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

The Singapore campus of James Cook University is seeking an Executive Student Ambassador to support students through their transition and create a seamless study experience. You will serve as the primary contact for a cohort, coordinating with multiple departments and handling student-related administrative tasks.

We value teamwork, adaptability and strong customer service experience, with a background in sales or student services.

Qualifications

• A basic degree or diploma with at least two (2) years sales and customer services related working experience.
• Good organisational, problem solving and administrative skills, including the ability to manage multiple tasks and competing priorities and meet deadlines.
• High level of accuracy/eye for details.
• Ability to develop and maintain effective working relationships and work productively as part of a team.
• Demonstrated ability to be flexible, responsive and work in a changing environment and maintain a positive and professional approach to work.

Responsibilities

• To guide and assist a group of students and be the designated point of contact for them in all aspects of their studies and other related areas in JCU Singapore both administrative and non-administrative matters.
• Work closely with departments that have an impact on the students life during his/her course of studies which include Finance & Purchasing, Learning Centre, Admissions, Academic Services & Progressions, Student Recruitment, Estate Management, Information, Communication & Technology and Attendance Monitoring.
• Ensure short turnaround time on required coordination for seamless delivery.
• Liaise with external agencies as relevant.
• Receive and process student payments.

Skills

Sales experience

Customer service

Organisational skills

Problem solving

Teamwork

Communication

Education

Diploma or degree

Job description

The Singapore campus of James Cook University is seeking an Executive Student Ambassador to support students through their transition and create a seamless study experience. You will serve as the primary contact for a cohort, coordinating with multiple departments and handling student-related administrative tasks.

We value teamwork, adaptability and strong customer service experience, with a background in sales or student services.