Business Transformation Intern

InternSG; Singapore; On-site; SGD 8,900 - 18,000; Part time

Job summary

QD Academy seeks a passionate Business Transformation Intern to gain hands-on experience across Business Development, Operations, Training Program Coordination and Customer Support in a dynamic team.

You will help with learner acquisition, HR/AI transformation support, and contribute to SOP improvements while collaborating with leadership to drive growth and learn practical management strategies in a real-world setting.

Qualifications

• Aspiring undergraduates currently enrolled seeking hands-on business management experience.
• Strong ownership and accountability in a fast-paced environment.
• Excellent interpersonal communication and teamwork.
• Organised with ability to prioritise and manage multiple tasks.
• Willingness to learn and adapt to new skills.

Responsibilities

• Support Learner acquisition by communicating with potential and existing learners to understand needs and suggest suitable courses.
• Participate in brainstorming sessions for sales and marketing innovations based on learner feedback.
• Assist in creating marketing and sales materials (brochures, presentations, email templates).
• Ensure learner satisfaction by delivering high-quality customer service and addressing feedback and complaints.
• Assist in learner registrations and collecting feedback; contribute to SOP improvements.

Skills

Learning agility

Problem solving

Organization

Communication

Positive attitude

Critical thinking

Education

Undergraduate student

Job description

Who We Are Looking For

We are looking for a passionate and driven Business Transformation Intern. In this role, you will gain hands-on experience across multiple functions, including Business Development, Operations, Training Program Coordination, and Customer Support. This internship offers the opportunity to gain practical experience in Management strategies, inside sales, and lead generation while working with a passionate and innovative team. You will work in a dynamic environment alongside leadership, gaining valuable insights into business operations and contributing to the success of QD Academy.

Job Role (What you will do)

Supporting Learners acquisition

• Communicate with potential and existing learners to understand their needs and recommend suitable courses.
• Participate in brainstorming sessions for sales and marketing innovation initiatives based on Learners' feedback
• Assist in creating marketing and sales materials, including brochures, presentations, and email templates.

Achieving Learner Success

• Ensure learner satisfaction by delivering a high-quality customer service experience.
• Address and resolve learner complaints and feedback regarding their service and training experience effectively.
• Assist in registration of learners for the classes
• Assist in getting feedbacks from learners
• Assist in enhancing the Standard Operation Procedures (SOPs) of QD Academy;

Supporting HR / AI Transformation for companies

• Support Consultant to do Training Needs Analysis (TNA)
• Recommend SkillsFuture-aligned training and Career Conversion pathways
• Design structured career pathways for employees

Requirements

• Love to learn new skills and knowledge.
• A resourceful problem solver, with a strong sense of ownership;
• Highly organised, able to prioritise and create order in chaos;
• Outstanding in interpersonal communications and excellent at rallying the team;
• Positive attitude;
• Clear logical and critical thinking;

Qualification: Aspiring undergraduate students currently enrolled in a university, seeking hands-on experience in business management.

At QD Academy, there are 5 core values:

• Growth-Orientation,
• Honesty & Integrity,
• Seeking Excellence,
• Collaboration, and
• Value Creation.

Hence join us, if you are a

1. Team Player who is able to take rejection as a personal challenge to succeed when given the next opportunity;
2. Performance and Results-Oriented - Commit to achieve your Goals;
3. Willingness to learn and;
4. Growth-Driven person who will always seek to reflect and learn, while having fun in the process.