Senior Public Sector Business Analyst - Agile & KPI Focus

FPT Asia Pacific Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Part time

Job summary

FPT Asia Pacific Pte Ltd is seeking an experienced Business Analyst to drive multi-disciplinary initiatives. You will lead cross-functional teams and capture requirements from diverse stakeholders, shaping epics, user stories and acceptance criteria.

Your role involves facilitating workshops, prototyping where needed, and coordinating with engineering, UX and operations to deliver end-to-end features. Strong data analytics and awareness of cloud, security and accessibility are essential.

Qualifications

• At least 5 years of experience in business analysis, system design and delivery management in a digital/ICT environment.
• Familiarity with Agile delivery and tools (e.g. Jira, Confluence).
• Strong data analytics skills, ability to interpret data, define metrics and track outcomes.
• Awareness of cloud platforms, application development, APIs and integration.
• Knowledge of security, privacy and accessibility standards.

Responsibilities

• Elicit, capture, and analyse business requirements from diverse stakeholders.
• Produce high quality artifacts: user stories / epics, functional & non functional requirements, acceptance criteria.
• Facilitate workshops, discovery sessions, requirement gathering, prototyping where needed.
• Coordinate with software engineers, UX designers, tech-ops, dev-ops to deliver features or releases.
• Manage stakeholders, communicate progress, risks and trade-offs.
• Ensure solutions comply with government policies including security, accessibility, usability and data governance.
• Monitor metrics and KPIs such as user satisfaction, service quality, performance and adoption.

Skills

Business analysis

System design

Delivery management

Agile delivery

Data analytics

Stakeholder management

Communication

Tools

Jira

Confluence

Job description

FPT Asia Pacific Pte Ltd is seeking an experienced Business Analyst to drive multi-disciplinary initiatives. You will lead cross-functional teams and capture requirements from diverse stakeholders, shaping epics, user stories and acceptance criteria.

Your role involves facilitating workshops, prototyping where needed, and coordinating with engineering, UX and operations to deliver end-to-end features. Strong data analytics and awareness of cloud, security and accessibility are essential.