Business Support Engineer AdTech

Meta; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Meta's AdTech team in Singapore is seeking a Business Support Engineer to provide proactive and reactive engineering support for Advertising partners worldwide. You will collaborate with a global team to diagnose outages, coordinate fixes, and communicate with product teams to improve platform reliability and partner experience.

The role requires experience with managing integrations with third‑party services and delivering high‑quality support to customers.

Responsibilities

• Provide proactive and reactive engineering support for Meta ads partners, independently managing outages to ensure high partner satisfaction.

Job description

Business Support Engineer AdTech# Business Support Engineer AdTechSingapore Solutions Engineering+ 4 moreApply nowWe are looking for an engineer to play a key role in providing technical, engineering support to Meta’s Advertising partners, Customers and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers who are expert in Meta’s AdTech to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer working on Ads at Meta, you will primarily support on Meta’s Ads Products but also have the opportunity to work cross-functionally in several of our key business areas across Business Messaging, Telecommunications and combine your experience with customer service skills and a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing and maintaining integrations with third-party services, who help foster developer/business relationships, who demonstrate critical thinking and blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions and integrations, and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta’s Business Products into their offering.---## Business Support Engineer AdTech Responsibilities* Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction