Business Product Manager - Cross Border

Shopee; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Shopee Singapore is seeking a Cross-Border Ecommerce Product Manager to lead the end-to-end product lifecycle for Cross Border features. You will coordinate with business units—development, operations, BI, marketing, payments, warehousing and logistics—and apply agile methods to prioritize requirements.

You will engage internal and external stakeholders, convert business needs into BRDs, and oversee feature rollouts with training and support, ensuring timely resolution of live issues and

Qualifications

• Bachelor's degree in engineering/computer science or related field.
• Experience in product design or project management; API design/implementation advantageous.
• Strong logic, critical thinking and problem-solving skills.
• Understanding of eCommerce, cross-border business; customer needs.
• Ability to manage multiple projects and deliver on time.
• Strong communication and collaboration across teams.

Responsibilities

• Facilitate cross-border e-commerce activities across business development, operations, BI, marketing, payment, warehouse and logistics.
• Oversee end-to-end product lifecycle for Cross Border Ecommerce products using Agile methods.
• Engage stakeholders and build domain knowledge to identify strategic opportunities.
• Centralize product requests into BRDs for Cross Border departments.
• Coordinate with PMs and locals to ensure design meets business needs and conduct tests.
• Manage feature rollout with training, deployment planning, support, and feedback.
• Ensure timely live-issue handling; drive solutions to improve UX.

Skills

Strong ownership

Self-starter

Problem solving

Communication

Team player

Education

Bachelor's degree in Engineering or Computer Science

Tools

RESTful API design

Job description

Job Description

• Facilitate the team in handling Shopee's Cross Border e-commerce activities, including business development, operations, business intelligence, marketing, payment, warehouse and logistics. Provide corresponding product solution / support for features and live issues
• Responsible for overseeing the whole product cycle (planning, researching, designing, developing, and implementing) of Cross Border Ecommerce products. Apply agile methodology, conduct data analysis and prioritise requirements accordingly
• Engage internal and external stakeholders, build up domain expertise to understand business requirements and identify strategic opportunities
• Focus on centralising all product-related requests from all fronts of Cross Border departments and putting them into well-written business requirement documents (BRD)
• Coordinate with other PMs and locals to ensure proper product design can fulfil Cross Border business needs. Prepare and conduct necessary testings
• Manage feature rollout closely with business with training, deployment planning, day-to-day support, feedback gathering, etc.
• Ensure live issues are handled properly and timely. Drive solution and enhancement to reduce systematic issues and improve user experience

Requirements

• Bachelor's degree, preferably in Engineering, Computer Science or a related technical field with system knowledge
• Experience in product design or project management. Experience in system design / architecture or restful API design / implementation would be an advantage
• Strong in logic, critical thinking and problem solving skills. Proven ability to handle complex system requests
• Good understanding of eCommerce markets, competition and customers or Cross Border business
• Strong ownership, with a self-starter mindset, and willingness to learn
• Adaptable, open minded and comfortable working in a dynamic environment
• Proven track record in managing multiple projects and deliver on time
• Effectively communicate complex business/technical information with different audiences verbally or in writing
• Team player, able to work effectively with people at all levels in an organisation