Business Operations Specialist (6 months Contract)

PROPERTYGURU PTE LTD; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Holistic rewards

Career development

Equal paternity leave

Job summary

PropertyGuru invites a CRM-focused professional to join our regional team in Singapore. You will act as the local Salesforce CRM subject matter expert, safeguard data integrity, and support the sales organization with process improvements and order management in NetSuite.

You will also analyze sales performance, collect market insights, and assist with sales training materials to drive efficiency and revenue growth in a dynamic PropTech environment.

Qualifications

• Process-oriented mindset with attention to detail and ability to support CRM usage and process management.
• Experience in Salesforce CRM management, guiding the sales team on usage and best practices.
• Strong analytical skills to review sales performance and derive actionable insights.
• Ability to collect market insights to inform sales strategies and decision-making.
• Experience in sales support or enablement roles to maximize efficiency.

Responsibilities

• Serving as the local subject matter expert in Salesforce CRM for the sales team and maintaining data integrity for accounts, contacts, opportunities, and orders.
• Being the local CRM business process owner and recommending changes for productivity gains and submitting sales orders in NetSuite.
• Reviewing regional sales performance reports and sharing regular accounts receivable updates with the sales team.
• Collecting market insights on new projects or industry updates and monitoring industry news and trends.
• Supporting sales training sessions and distributing/updating sales documentation and training materials as needed.

Skills

Process-oriented

Salesforce CRM guidance

Analytical skills

Market insights

Sales enablement

Tools

Salesforce CRM

NetSuite

Job description

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn.

Recognised as a Top Employers Certified* organisation, we're proud to be among the best workplaces in the region-celebrating an inclusive culture of excellence, growth, and well‑being.

As a Guru you will be accountable for:

• Serving as the local subject matter expert in Salesforce CRM, assisting the sales team in maximizing efficiency in CRM usage, and ensuring data integrity for accounts, contacts, opportunities, and orders.
  
• Being the local CRM business process owner and recommending changes for productivity gains, as well as qualifying data integrity and validating and submitting sales orders in NetSuite.
  
• Reviewing regional sales performance reports, executing or coordinating local action items, and generating and sharing regular accounts receivable reports with the sales team to provide updates on cash collection progress.
  
• Collecting market insights on new projects or industry updates, including collation of adverts in all media for new projects, monitoring industry event dates, and staying updated on industry news and trends.
  
• Supporting the coordination of sales training sessions setup by the Sales Academy team, assisting in the distribution of sales documentation, and creating/updating/localizing sales training materials when required.
  

We're looking for someone who:

• Process-oriented mindset with attention to detail and strong technical proficiency to support CRM system usage and process management.
  
• Experience in Salesforce CRM management, with the ability to provide guidance and support to the sales team on CRM usage and best practices.
  
• Strong analytical skills to review and interpret sales performance reports, identify actionable insights, and execute local action items to drive sales performance.
  
• Awareness of market dynamics and industry trends, with the ability to collect and analyze market insights to inform sales strategies and decision-making.
  
• Previous experience in sales support or enablement roles, with a demonstrated ability to support sales teams in achieving their objectives and maximizing efficiency.
  

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.

• Holistic rewards package covering your financial, physical & mental health.

• Multi-directional career development across all levels.

• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

At PropertyGuru, you'll be part of a Top Employers Certified* company that puts people at the heart of everything we do.