Business Operations Associate – Customer & Project Delivery

Eemont; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Eemont Private Limited in Singapore is seeking a proactive Business Operations Associate – Customer & Project Delivery to coordinate customer orders, project execution and service delivery for our ICT solutions. You will work with customers, finance, procurement, logistics and technical teams to keep projects moving from order confirmation to completion, taking ownership and escalating issues when needed.

The role offers growth in customer operations, project coordination and process

Qualifications

• Diploma or bachelor’s degree in business administration, project management, IT or related field.
• 1–3 years’ experience in customer operations, order management, project coordination or service delivery.
• Strong customer communication skills.
• Independent learner with strong ownership and initiative.
• Proactive and resourceful with ability to follow tasks to completion.
• Experience in ICT or technology service delivery is a plus.

Responsibilities

• Coordinate customer and project delivery: main operational contact for customers, updating orders, schedules and service arrangements.
• Support project execution: coordinate handovers, equipment deliveries, service schedules with cross-functional teams.
• Track timelines and follow through: maintain schedules, milestones and action trackers, escalate risks promptly.
• Manage delivery documentation: keep order confirmations, delivery docs, service reports, completion acknowledgements.
• Support project closure: ensure deliverables and acceptance documents are complete.
• Identify and address delivery risks: assess concerns, delays and scope changes, coordinate solutions.
• Improve operational processes: help standardise workflows, checklists and docs for accuracy and efficiency.
• Lead and coordinate the Operations Support team: provide guidance and ensure timely completion of tasks.

Skills

Customer communication

Ownership mindset

Team management

Attention to detail

MS Office

CRM/ERP familiarity

Education

Business/PM/IT degree

Tools

CRM

ERP

Order management systems

Job description

We are looking for a proactive and organised Business Operations Associate – Customer & Project Delivery to coordinate customer orders, project execution and service delivery for our ICT solutions and services.

You will work closely with customers, commercial finance, procurement, logistics and technical teams to keep projects moving smoothly from order confirmation through to completion. We value someone who takes ownership, learns quickly and assesses situations independently, while seeking guidance and escalating issues when needed.

This role offers opportunities to develop your capabilities in customer operations, project coordination and process improvement, with potential to take on broader responsibilities as your capabilities grow.

Key Responsibilities

• Coordinate customer and project delivery: Serve as the main operational contact for customers, providing timely updates on orders, delivery schedules and service arrangements.
• Support project execution: Coordinate project handovers, equipment deliveries, technical service schedules and customer site requirements with finance, procurement, logistics and technical teams.
• Track timelines and follow through: Maintain project schedules, milestones and action trackers, following up proactively as well as addressing and escalating risks promptly.
• Manage delivery documentation: Maintain accurate order confirmations, delivery documents, service reports and customer completion acknowledgements.
• Support project closure: Confirm that required deliverables and acceptance documents are complete.
• Identify and address delivery risks: Assess customer concerns, delays and scope changes, coordinate practical solutions and escalation matters requiring approval.
• Improve operational processes: Help standardise workflows, checklists and documentation to improve accuracy, consistency and efficiency.
• Team management: Lead and coordinate the Operations Support team, providing guidance, monitoring performance, and ensuring timely completion of tasks and deliverables.

Requirements

• Diploma or bachelor’s degree in Business Administration, Project Management, Information Technology or a related discipline.
• One to three years of relevant experience preferred in customer operations, order management, project coordination or service delivery. Fresh graduates with strong coordination skills and a willingness to learn are welcome to apply.
• Strong customer communication, with the ability to coordinate effectively with clients
• Independent learner with strong ownership,with the initiative to assess situations, ask informed questions, learn unfamiliar processes
• Proactive and resourceful, with the initiative to assess situations, ask informed questions, learn unfamiliar processes and follow tasks through to completion.
• Strong team management and communication skills, with the ability to guide and collaborate effectively with colleagues.
• Organised and attentive to detail, with the ability to manage multiple priorities and adapt to changing business needs
• Proficiency in Microsoft Office; familiarity with CRM, ERP or order management systems is an advantage.
• Good written and spoken English; Chinese proficiency is an advantage for liaising with Chinese-speaking customers and counterparts.
• Experience in ICT or technology service delivery is an advantage.