Business Data Analyst (Video Safety Operations), Trust & Safety

TikTok; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TikTok is seeking a Business Data Analyst (Video Safety Operations) in Trust & Safety to architect metrics, dashboards, and data-driven insights that elevate operations performance. You will analyze complex data, define attribution frameworks, and enable strategic decisions across cross-functional teams.

Join a team that builds automated data solutions to sustain a safer video ecosystem, deliver actionable business intelligence, and support ongoing performance improvements through weekly and

Qualifications

• Bachelor’s degree in Math, Statistics, Computer Science, Information Systems, or related fields.
• 3+ years of experience in data analysis, business insights enablement, or business intelligence.
• Proficiency in Data Visualization (Tableau/Power BI), SQL, Excel, and Statistics.
• Strong ability to independently complete data analyses and deliver actionable, well-reasoned insights.
• Experience in metric system setup, attribution analysis, and target-setting methodologies; ability to manage multiple tasks effectively.

Responsibilities

• Architect and maintain core metrics, scorecards, and interactive dashboards
• Drive performance through granular targets, root-cause analysis, and automated reporting
• Empower decisions with ad hoc insights, strategic guidance, and actionable business intelligence
• Design, update, and implement moderation performance data metrics & attribution frameworks
• Monitor target completion rates, navigate root causes, and coordinate XFN solutions for performance driving
• Develop and maintain strategic data dashboards and automation solutions
• Conduct topic deep-dive analysis to enable cross-functional decision making
• Gather, analyze, and report information related to current support processes contributing to continuous improvement
• Create customized data analysis tools, applications, and data manipulation utilities for the team
• Provide summary reports on various processes, assist in the development of key business suggestions and contribute to weekly/monthly/quarterly business reviews

Skills

Tableau

Power BI

SQL

Excel

Statistics

Data Analysis

Data Visualization

Python

Education

Bachelor’s degree in Math/Statistics/CS/IS

Tools

Python

Job description

Business Data Analyst (Video Safety Operations), Trust & Safety

Location:

Employment Type:

Regular

Job Code:

A170828

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Responsibilities

About the TeamThe Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence.

We:

• Architect and maintain core metrics, scorecards, and interactive dashboards
• Drive performance through granular targets, root-cause analysis, and automated reporting
• Empower decisions with ad hoc insights, strategic guidance, and actionable business intelligence

• Design, update, and implement moderation performance data metrics & attribution frameworks
• Monitor target completion rates, navigate root causes, and coordinate XFN solutions for performance driving
• Develop and maintain strategic data dashboards and automation solutions
• Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making
• Gather, analyze, and report information related to current support processes contributing to continuous improvement
• Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools providing key metrics across multiple data sources through the consolidation of tools and markets
• Provide summary reports on various processes, assist in the development of key business suggestions and contribute to weekly/monthly/quarterly business reviews

Qualifications

Minimum Qualifications

• Minimum Qualification(s):- Bachelor’s degree or above in Math, Statistics, Computer Science, Information Systems, or related fields
• 3+ years of experience in data analysis, business insights enablement, or business intelligence
• Proficiency in Data Visualization (Tableau/Power BI), SQL, Excel, and Statistics
• Strong ability to independently complete data analyses and deliver actionable, well-reasoned insights
• Experience in metric system setup, attribution analysis, and target-setting methodologies; ability to manage multiple tasks effectively

Preferred Qualifications

• Preferred Qualification(s):- Familiarity with content moderation operations and strategies, including quality measurement, capacity planning, target setting, and performance scorecard planning
• Preferred Qualification(s):- Proficiency in Python.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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