Business Change Manager

Dsv Air & Sea SAU; Singapore; On-site; SGD 150,000 - 180,000; Full time

Job summary

DSV is seeking a Business Change Manager (Application and Integration - Quality Assurance) to lead SIT, UAT, and QA governance for WMS implementations. You will coordinate testing with clients and internal teams, ensuring solutions meet business needs and are scalable across regions.

In this role you’ll review enhancement requests, manage defects, and drive data integrity across mapping and reporting. Strong collaboration across IT, Operations, and Business is essential to deliver high-quality

Qualifications

• 3–5 years of experience in application and integration engineering in logistics or enterprise IT.
• Strong understanding of WMS systems, integration tools, and enterprise standards.
• Experience in cross-functional collaboration and stakeholder management.
• Willingness to travel overseas 4–6 times per year.

Responsibilities

• Drive SIT and UAT cycles with clients to ensure requirements are met.
• Validate WMS functionalities against business processes and specs.
• Quality review requests for enhancements for design standards and long-term integrity.
• Manage defect resolution by logging, tracking, and coordinating fixes.
• Ensure data integrity across mapping, integration, and reporting.
• Collaborate with Business, Operations, IT to confirm readiness and adoption.
• Support cutover, go-live, and hyper care phases for operational stability.
• Promote QA best practices in testing, documentation, and governance.

Skills

WMS systems knowledge

Stakeholder management

Cross-functional collaboration

Quality assurance & testing

English proficiency

Job description

About the Position:

The Business Change Manager (Application and Integration - Quality Assurance) is responsible for ensuring the quality and readiness of WMS solutions within project scope. This includes planning and driving systems integration testing (SIT, E2E) internally and with clients, as well as coordinating user acceptance testing (UAT) with business users. The role ensures that application and warehouse management processes are validated, stable, and aligned with operational requirements, thereby supporting successful delivery. In addition, the role requires quality review of all requests for enhancements, ensuring that proposed changes meet design standards, operational needs, and long term system integrity. It combines analytical capability, specification expertise, and strong stakeholder collaboration to deliver high quality implementations and enhancements.

Key Responsibilities:

• Drive SIT and UAT cycles internally and with clients, ensuring system solutions meet business and operational requirements.
• Validate WMS functionalities against business processes and configuration specifications.
• Conduct quality reviews of all requests for enhancements to ensure compliance with design standards and long term system integrity.
• Manage defect resolution by logging, tracking, and coordinating fixes with Application and Integration teams.
• Ensure data integrity across mapping, integration, and reporting, validating scalability and reliability.
• Collaborate with stakeholders across Business, Operations, and IT to confirm readiness and adoption of WMS solutions.
• Support project lifecycle during cutover, go live, and hyper care phases to ensure operational stability.
• Promote QA best practices in testing, documentation, and governance for WMS implementations.

Qualifications & Experience:

• 3–5 years of relevant experience in application and integration engineering within logistics or enterprise IT
• Strong understanding of WMS systems, integration tools, and enterprise standards
• Experience in cross‑functional collaboration and stakeholder management
• Familiarity with project governance frameworks and quality planning methodologies
• Strong command of spoken and written English; proficiency in other Asian languages is an advantage
• Hands‑on approach, able to multi‑task and work under time pressure
• Willingness to travel overseas on a project basis (4–6 times per year)
• Flexibility to adjust working hours in line with regional project demands
• Strong problem‑solving skills with the ability to analyze and resolve integration issues
• Solid technical proficiency in WMS application configuration and integration design
• Clear communication and effective stakeholder engagement
• Attention to detail with an analytical mindset
• Ability to manage multiple projects and priorities

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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