Business Analyst (SAP & Applications)

WE-PLUS PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

WE-PLUS PTE. LTD. in Singapore seeks an experienced SAP SD/MM Business Analyst/Consultant to support incidents, deliver projects, and drive improvements across processes and systems.

The role blends business analysis, incident management, and project delivery, with opportunities to broaden to cross‑application initiatives and operational support while working with stakeholders and vendors.

Qualifications

• Experience in SAP SD and MM modules in a business environment.
• Proven incident management and project delivery capabilities.
• Ability to drive process improvements and stakeholder management.
• Exposure to cross-application initiatives and operational support.
• Strong analytical and problem-solving skills.

Responsibilities

• Act as a key point of contact for SAP SD/MM incidents and production issues.
• Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors.
• Ensure incidents are prioritized, tracked and resolved within agreed service levels.
• Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds.
• Conduct root cause analysis and recommend preventive measures.
• Monitor incident trends and identify opportunities to improve system stability and support quality.
• Ensure proper documentation of incidents, resolutions, known errors, & support procedures.
• Continuously improve the incident management and SAP support processes.
• Provide functional expertise across SAP SD and MM business processes.
• Understand business requirements and translate/package them to development teams.
• Analyze existing processes, identify gaps and recommend system or process improvements.
• Work with business users to understand pain points and opportunities for automation.
• Prepare business requirements, functional specifications, process flows and solution documentation.
• Support configuration, testing and implementation of SAP solutions.
• Evaluate the impact of proposed changes across integrated business processes.
• Ensure solutions are scalable, maintainable, and aligned with business objectives.
• Lead or support SAP‑related projects and system enhancement initiatives from requirements through implementation.
• Define project scope, deliverables, milestones and dependencies.
• Coordinate business users, IT teams, vendors and other stakeholders.
• Track project progress, risks, issues and dependencies.
• Facilitate workshops, requirements gathering, solution discussions and user acceptance testing.
• Coordinate testing activities, defect resolution and deployment.
• Support change management, user communication and post‑implementation stabilization.
• Ensure projects deliver measurable business and operational benefits.
• Proactively identify opportunities to improve SAP functionality, business processes and operational efficiency.
• Review existing processes and challenge manual, duplicated or inefficient activities.
• Identify opportunities for automation, standardization and process simplification.
• Work with business teams to redesign processes where appropriate.
• Develop business cases and recommendations for system enhancements and automation.
• Measure and communicate the benefits achieved through improvements.
• Maintain a continuous improvement roadmap for SAP SD/MM processes.
• Build strong working relationships with business stakeholders, IT teams and external vendors.
• Act as the bridge between business requirements and technical teams.
• Manage vendors to ensure timely and quality delivery of support and project outcomes.
• Challenge vendors constructively on recurring incidents, solution quality and delivery timelines.
• Facilitate discussions between stakeholders to reach practical and sustainable solutions.
• Communicate complex SAP issues in a clear and business‑friendly manner.
• Maintain appropriate SAP functional and process documentation.
• Support SAP release, enhancement and deployment activities.
• Maintain knowledge bases, standard operating procedures and support documentation.
• Ensure appropriate controls are in place for system changes and business processes.
• Provide business analysis and functional support for applications beyond SAP SD/MM, as required by the business.
• Develop an understanding of the organisation's wider application landscape and how different systems integrate with SAP.
• Support incident investigation where issues involve multiple applications or sy

Job description

Role Summary

We are looking for an experienced SAP SD/MM Business Analyst / Consultant to support the organization in managing SAP and other applications-related incidents, delivering projects, and driving continuous improvements across business processes and systems.

The ideal candidate will have strong hands‑on experience in SAP Sales & Distribution (SD) and Materials Management (MM), combined with proven capabilities in incident management, project management, process optimization, and stakeholder management.

While the primary focus will be SAP SD/MM, the successful candidate will have the opportunity to gain exposure to the wider application environment and take ownership of additional operational responsibilities, including application support, account maintenance, and cross‑application initiatives.

The candidate should therefore be comfortable moving between business analysis, incident management, project delivery, process improvement and operational support depending on business priorities.

Main Responsibilities

Incident & Problem Management

Act as a key point of contact for SAP SD/MM incidents and production issues.

Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors.

Ensure incidents are prioritized, tracked and resolved within agreed service levels.

Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds.

Conduct root cause analysis and recommend preventive measures.

Monitor incident trends and identify opportunities to improve system stability and support quality.

Ensure proper documentation of incidents, resolutions, known errors, & support procedures.

Continuously improve the incident management and SAP support processes.

SAP SD/MM Business Analysis

Provide functional expertise across SAP SD and MM business processes.

Understand business requirements and translate/package them to development teams.

Analyze existing processes, identify gaps and recommend system or process improvements.

Work with business users to understand pain points and opportunities for automation.

Prepare business requirements, functional specifications, process flows and solution documentation.

Support configuration, testing and implementation of SAP solutions.

Evaluate the impact of proposed changes across integrated business processes.

Ensure solutions are scalable, maintainable, and aligned with business objectives.

Project Management & Delivery

Lead or support SAP‑related projects and system enhancement initiatives from requirements through implementation.

Define project scope, deliverables, milestones and dependencies.

Coordinate business users, IT teams, vendors and other stakeholders.

Track project progress, risks, issues and dependencies.

Facilitate workshops, requirements gathering, solution discussions and user acceptance testing.

Coordinate testing activities, defect resolution and deployment.

Support change management, user communication and post‑implementation stabilization.

Ensure projects deliver measurable business and operational benefits.

System & Process Improvement

Proactively identify opportunities to improve SAP functionality, business processes and operational efficiency.

Review existing processes and challenge manual, duplicated or inefficient activities.

Identify opportunities for automation, standardization and process simplification.

Work with business teams to redesign processes where appropriate.

Develop business cases and recommendations for system enhancements and automation.

Measure and communicate the benefits achieved through improvements.

Maintain a continuous improvement roadmap for SAP SD/MM processes.

Stakeholder & Vendor Management

Build strong working relationships with business stakeholders, IT teams and external vendors.

Act as the bridge between business requirements and technical teams.

Manage vendors to ensure timely and quality delivery of support and project outcomes.

Challenge vendors constructively on recurring incidents, solution quality and delivery timelines.

Facilitate discussions between stakeholders to reach practical and sustainable solutions.

Communicate complex SAP issues in a clear and business‑friendly manner.

Governance & Documentation

Maintain appropriate SAP functional and process documentation.

Support SAP release, enhancement and deployment activities.

Maintain knowledge bases, standard operating procedures and support documentation.

Ensure appropriate controls are in place for system changes and business processes.

Cross-Application Support & Business Analysis

Provide business analysis and functional support for applications beyond SAP SD/MM, as required by the business.

Develop an understanding of the organisation's wider application landscape and how different systems integrate with SAP.

Support incident investigation where issues involve multiple applications or sy