Business Analyst – Food and Beverage Systems

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Goldtech Resources Pte Ltd is seeking a Business Analyst with F&B domain experience to support critical systems across outlets, central kitchens, supply chain, and corporate functions.

You will translate business needs into functional specifications and help validate system changes, working closely with operations, finance, and IT teams in a fast-paced environment.

Qualifications

• Proven experience as a Business Analyst for enterprise/operational systems.
• Exposure to F&B/hospitality or multi-outlet environments is preferred.
• Strong understanding of F&B processes including sales, inventory, procurement, and reporting.

Responsibilities

• Engage F&B operations, finance, and corporate stakeholders to gather and document business requirements.
• Analyze end-to-end F&B processes including POS operations, inventory, procurement, sales reporting, and outlet workflows.
• Translate business needs into clear functional specifications, user stories, and acceptance criteria.
• Support testing and delivery activities (SIT/UAT) and coordinate defect resolution with development teams.
• Maintain clear documentation and seek opportunities to streamline operations across outlets and corporate teams.

Skills

Business Analysis

Stakeholder Engagement

F&B domain knowledge

POS systems

Agile / SDLC

Data & reporting

Tools

POS systems

Back-office software

Job description

Job Overview

We are seeking a Business Analyst with experience in the Food and Beverage domain to support business-critical systems and operational processes across outlets, central kitchens, supply chain, and corporate functions. This role works closely with operations, finance, and IT teams to translate business needs into practical system enhancements that improve efficiency, accuracy, and service delivery.

The ideal candidate understands F&B workflows, is comfortable working in fast-paced operational environments, and can balance requirements analysis with hands-on validation and delivery support.

Key Responsibilities

Business Analysis and Stakeholder Engagement

• Engage F&B operations, finance, and corporate stakeholders to gather and document business requirements
• Analyze end-to-end F&B processes including POS operations, inventory, procurement, sales reporting, and outlet workflows
• Translate business needs into clear functional specifications, user stories, and acceptance criteria

Systems and Operations Support

• Support F&B systems such as POS, inventory management, procurement, or back-office applications
• Work with IT and vendors to analyze issues, assess impact, and support resolution
• Validate system behavior and data accuracy to ensure alignment with operational requirements

Testing and Delivery

• Prepare test scenarios and support SIT and UAT activities
• Coordinate defect tracking, clarification, and resolution with development teams or vendors
• Support deployment readiness and post go-live stabilization for system changes

Documentation and Continuous Improvement

• Maintain clear documentation including process flows, requirements, and operational procedures
• Identify opportunities to streamline operations through system or process improvements
• Support standardization and best practices across outlets and corporate teams

Requirements

Experience and Skills

• Proven experience as a Business Analyst supporting enterprise or operational systems
• Prior exposure to the Food and Beverage, hospitality, retail, or multi-outlet environments
• Strong understanding of F&B operational processes such as sales, inventory, procurement, and reporting
• Experience working with POS or back-office systems is an advantage
• Familiarity with Agile or SDLC delivery methodologies

Professional Competencies

• Strong analytical and problem-solving skills with attention to operational detail
• Ability to communicate effectively with both business users and technical teams
• Comfortable operating in fast-paced, operationally driven environments
• Structured, delivery-focused mindset with strong ownership