Business Analyst (Cards)

OCBC Bank; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

OCBC Bank is seeking an experienced Senior Business Analyst with deep cards domain expertise to lead a regional transformation project across markets. You will oversee requirements, design digital solutions, and collaborate with regional and global teams to optimize the cards portfolio while ensuring compliance and efficiency.

The role emphasizes stakeholder engagement, process re-engineering, and data-driven decision making to deliver scalable benefits across markets.

Qualifications

• 8+ years of experience as a Business Analyst in cards domain with regional or multi-market focus.
• Proven track record leading transformative projects in financial services, cards space.
• Strong knowledge of card products, payment systems, customer experience, and regulations across markets.
• Experience with business process analysis and digital transformation strategies.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong communication and stakeholder engagement skills across regions.
• Experience with CRM systems, data analytics platforms, and automation tools.

Responsibilities

• Lead regional strategy alignment for a cards transformation program.
• Collaborate with regional business leaders to capture market-specific requirements.
• Oversee requirements management across local and global objectives.
• Interface between regional business units, IT, product management, and partners.
• Design and implement digital solutions while maintaining global consistency.
• Re-engineer regional processes using automation and data analytics to drive efficiency.
• Develop region-specific change management, training, and communications plans.
• Ensure compliance with local, regional, and global cards regulations.
• Measure performance and drive continuous improvement of card products and services.

Skills

Cards domain knowledge

Regional / multi-market experience

Stakeholder management

Digital transformation

Tools

CRM systems

Data analytics platforms

Automation tools

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. About The Role We are seeking an experienced and strategic Senior Business Analyst with deep expertise in the cards domain to lead a transformative project with regional responsibilities. In this role, you will oversee the program, working closely with regional and global stakeholders to deliver innovative solutions that enhance our cards portfolio across multiple markets. You will drive the digital transformation of our card products, ensuring they are competitive, compliant, and aligned with regional business goals. Key Responsibilities Regional Strategy & Alignment: Collaborate with regional business leaders to understand market-specific needs and ensure that the transformation project aligns with regional strategies and objectives. Cards Domain Expertise: Leverage your in-depth knowledge of credit, debit, ATM and prepaid card products to identify opportunities for innovation and improvement across different regions. Requirements Gathering & Management: Oversee the collection, documentation, and analysis of business requirements from multiple regions, ensuring they are aligned with both local and global business objectives. Stakeholder Collaboration: Act as the primary liaison between regional business units, product management, IT, and external partners, facilitating clear communication and alignment across regions throughout the project lifecycle. Solution Design & Implementation: Work with regional and global IT and product teams to design and implement digital solutions that cater to the unique needs of each market, while maintaining global consistency. Process Optimization: Lead efforts to re-engineer regional processes, leveraging digital tools such as automation and data analytics to drive efficiency and reduce costs across markets. Change Management: Develop and execute region-specific change management strategies to ensure successful adoption of new processes and technologies, including training, communication, and support plans tailored to each market. Regulatory Compliance: Ensure that all initiatives comply with relevant local, regional, and global regulations and industry standards, particularly those specific to the cards industry. Performance Measurement: Monitor project success across regions and drive continuous improvement in our card products and services. Qualifications - External 8+ years of experience as a Business Analyst in cards domain and a focus on regional or multi-market operations. Proven track record in leading transformative projects within the financial services industry, particularly in the cards space. Strong knowledge of card products, payment systems, customer experience management, and industry regulations across different markets. Proficiency in business process analysis and digital transformation strategies. Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, particularly across different regions. Experience with digital tools and technologies relevant to card products, such as CRM systems, data analytics platforms, and automation tools. Willingness to travel as needed to support regional initiatives and stakeholder engagement. Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum). What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.