Business Analyst (Cards)

OCBC Group; Singapore; Ibrido; SGD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive base salary

Descrizione del lavoro

OCBC Group is seeking an experienced Senior Business Analyst with deep expertise in the cards domain to lead a regional transformation program. You will oversee strategy, requirements, and implementation across markets, driving digital solutions for card products while maintaining global consistency.

The role requires 8+ years in cards domain, strong stakeholder management, and proficiency in CRM and data analytics tools.

Competenze

• 8+ years of experience as a Business Analyst in cards domain with regional/multi-market focus.
• Proven track record leading transformative projects in financial services, cards space.
• Strong knowledge of card products, payment systems, customer experience management, and regulations across markets.
• Proficiency in business process analysis and digital transformation strategies.
• Excellent analytical and problem-solving skills with data-driven decision making.
• Strong communication and interpersonal skills across regional stakeholders.
• Experience with CRM, data analytics platforms, and automation tools.
• Willingness to travel to support regional initiatives and stakeholder engagement.

Mansioni

• Lead regional strategy alignment to ensure transformation meets regional needs.
• Apply cards domain expertise to identify innovation opportunities across markets.
• Oversee requirements gathering from multiple regions ensuring alignment with local and global goals.
• Act as liaison between regional business units, IT, and partners to maintain alignment.
• Design and implement digital solutions with regional and global teams.
• Drive process re-engineering using automation and data analytics to reduce costs.
• Develop region-specific change management plans including training and communications.
• Ensure regulatory compliance with local, regional, and global standards for cards.

Conoscenze

Card domain knowledge

Regional/multi-market experience

Stakeholder management

Digital transformation

Analytical thinking

Communication skills

Project management

Formazione

Bachelor's degree in business/IT

Strumenti

CRM systems

Data analytics platforms

Automation tools

Descrizione del lavoro

**About The Role**We are seeking an experienced and strategic Senior Business Analyst with deep expertise in the cards domain to lead a transformative project with regional responsibilities. In this role, you will oversee the program, working closely with regional and global stakeholders to deliver innovative solutions that enhance our cards portfolio across multiple markets. You will drive the digital transformation of our card products, ensuring they are competitive, compliant, and aligned with regional business goals. **Key Responsibilities*** Regional Strategy & Alignment: Collaborate with regional business leaders to understand market-specific needs and ensure that the transformation project aligns with regional strategies and objectives.* Cards Domain Expertise: Leverage your in-depth knowledge of credit, debit, ATM and prepaid card products to identify opportunities for innovation and improvement across different regions.* Requirements Gathering & Management: Oversee the collection, documentation, and analysis of business requirements from multiple regions, ensuring they are aligned with both local and global business objectives.* Stakeholder Collaboration: Act as the primary liaison between regional business units, product management, IT, and external partners, facilitating clear communication and alignment across regions throughout the project lifecycle.* Solution Design & Implementation: Work with regional and global IT and product teams to design and implement digital solutions that cater to the unique needs of each market, while maintaining global consistency.* Process Optimization: Lead efforts to re-engineer regional processes, leveraging digital tools such as automation and data analytics to drive efficiency and reduce costs across markets.* Change Management: Develop and execute region-specific change management strategies to ensure successful adoption of new processes and technologies, including training, communication, and support plans tailored to each market.* Regulatory Compliance: Ensure that all initiatives comply with relevant local, regional, and global regulations and industry standards, particularly those specific to the cards industry.* Performance Measurement: Monitor project success across regions and drive continuous improvement in our card products and services. # **Qualifications - External*** 8+ years of experience as a Business Analyst in cards domain and a focus on regional or multi-market operations.* Proven track record in leading transformative projects within the financial services industry, particularly in the cards space.* Strong knowledge of card products, payment systems, customer experience management, and industry regulations across different markets.* Proficiency in business process analysis and digital transformation strategies.* Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.* Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, particularly across different regions.* Experience with digital tools and technologies relevant to card products, such as CRM systems, data analytics platforms, and automation tools.* Willingness to travel as needed to support regional initiatives and stakeholder engagement.* Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.