Business Analyst | Banking Operations | Contract

Manpower Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Manpower Singapore seeks an experienced Business Analyst to support Private and Retail Banking Operations transformation. The role partners with business stakeholders, project teams and risk/compliance to drive change from initiation through closure.

You will map processes, gather requirements, and ensure controls and reporting requirements are met. The ideal candidate has 3-5 years in banking transformation, strong communication, and experience with regulatory initiatives.

Qualifications

• Bachelor's degree in Computer Science or equivalent is required.
• 3-5 years proven experience as Business Analyst and/or Project Manager in complex transformations, preferably banking or financial services.
• Expertise in gathering requirements, process analysis, modelling, and stakeholder management.
• Experience with regulatory, risk and control-driven initiatives within financial services.

Responsibilities

• Support end-to-end project delivery for Private and Retail Banking Operations transformation initiatives.
• Elicit, analyse, and document business requirements related to consolidation, operating model changes, and migrations.
• Map current and target processes, including controls, roles, and reporting.
• Identify gaps and design effective business solutions.
• Develop project plans, milestones, dependencies and critical paths for timely delivery.
• Manage RAID logs and support governance through change control processes.
• Collaborate with Risk & Compliance to meet MAS regulations and internal controls.
• Coordinate and support UAT, cutover planning, and change readiness across people, processes, data and systems.
• Facilitate stakeholder discussions and provide regular updates to senior management.

Skills

Requirements gathering

Process analysis

Process modelling

Stakeholder management

UAT support

Change management

Regulatory/compliance awareness

Communication

Education

Bachelor's degree in Computer Science or equivalent

Job description

We are seeking an experienced Business Analyst to support a key transformation initiative within Private and Retail Banking Operations. The successful candidate will work closely with business stakeholders, project teams, and risk/compliance functions to drive change initiatives from project initiation through implementation and closure.

Key Responsibilities

• Support end-to-end project delivery for Private and Retail Banking Operations transformation initiatives.
• Elicit, analyse, and document business requirements related to entity consolidation, operating model changes, and migration activities.
• Perform current-state and target-state process mapping, including controls, hand-offs, roles, responsibilities, and management information reporting.
• Identify process gaps and support the design of effective business solutions.
• Develop and maintain project plans, milestones, dependencies, and critical paths to ensure timely delivery.
• Manage RAID logs (Risks, Assumptions, Issues, and Dependencies) and support change control processes through appropriate governance channels.
• Collaborate with Risk and Compliance teams to ensure requirements meet MAS regulations and internal control standards, including audit trails and segregation of duties.
• Define, coordinate, and support User Acceptance Testing (UAT), cutover planning, and change readiness activities across people, processes, data, and systems.
• Facilitate stakeholder discussions, drive decision-making, and provide regular project updates to senior management.

Requirements

• Bachelor's degree in Computer Science or equivalent.
• With 3-5 proven experience as a Business Analyst and/or Project Manager within complex transformation programmes, preferably in the banking or financial services industry.
• Expertise in business requirements gathering, process analysis, process modelling, and stakeholder management.
• Experience working on regulatory, risk, and control-driven initiatives within financial services environments.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders across all levels.
• Excellent analytical, problem-solving, and documentation capabilities.
• Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.
• Good presentation and report-writing skills, with experience preparing materials for senior management and governance forums.
• Exposure to migrations, legal entity consolidation, operating model redesign, or large-scale change programmes would be advantageous.
• Good understanding of Private Banking operations and processes
• Experience within Private Banking, Wealth Management, or Retail Banking operations.
• Familiarity with MAS regulatory requirements and banking control frameworks.
• Experience supporting UAT, migration, and change management activities within banking transformation projects.

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