Business Analyst

Prudential Services Singapore Pte Ltd; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

Prudential Services Singapore Pte Ltd is seeking a Business Analyst (Assistant Manager/Manager) to drive product launches across platforms. You will partner with Pricing, Actuarial, Operations, IT, Compliance, Legal and Distribution to translate concepts into system functionality and governance.

You will own UAT planning, test case development, and post-launch verification, ensuring timely delivery and quality. Relevant LIFE/Asia experience and insurance domain knowledge are essential.

Qualifications

• Bachelor's degree in business, information systems, finance, insurance or related field.
• Experience in business analysis, product implementation or operational change in insurance.
• Experience with LIFE/Asia system is essential.
• Certifications such as CBAP/CCBA/Agile/Scrum or PMP are advantageous but not essential.
• Strong delivery ownership with ability to manage multiple priorities.

Responsibilities

• Lead and coordinate with cross-functional stakeholders to translate product concepts into system functionalities.
• Identify gaps between business requirements and system capabilities and propose solutions.
• Accountable for UAT planning, execution, coordination, and sign-off with proper documentation.
• Develop UAT scenarios and test cases for product features, policy transactions and processes.
• Coordinate and execute UAT, track defects and ensure resolution before launch.
• Validate outputs like premium calculations, policy values, charges and illustrations.
• Track outstanding defects and work with Technology to resolve within timelines.
• Support product launch activities including implementation planning and post-launch monitoring.
• Identify and escalate delivery risks with clear recommendations.
• Discuss and align alternative solutions with Technology and stakeholders.
• Ensure adherence to SOPs, governance and regulatory requirements; develop SOPs and training materials.
• Lead or facilitate stakeholder training sessions as required.

Skills

Stakeholder management

UAT planning

Requirements definition

Insurance domain knowledge

Analytical thinking

Project coordination

Decision making

Education

Degree in Business/IS/Finance/Insurance

Professional certifications (CBAP/CCBA/PGMP)

Tools

LIFE/Asia system

Agile

Scrum

PMP

Job description

The Business Analyst (Assistant Manager / Manager) plays a critical role in delivering successful product launches across multiple platforms. This role partners closely with cross-functional stakeholders to ensure products are delivered on time, with quality, and in compliance with established governance and standards.

You will be accountable for key product launch deliverables, from requirements definition through user acceptance testing and post-deployment verification. In addition, you may be assigned ad-hoc initiatives that contribute to continuous improvement and organizational value.

You will work collaboratively with business, technology, and operations stakeholders to achieve strategic delivery and quality KPIs.

Job Responsibilities

• Lead and coordinate with cross-functional stakeholders, including Pricing, Actuarial, Operations, IT, Compliance, Legal and Distribution, to translate product concepts, business objectives and their respective business requirements into system functionalities, solution designs and business rules with clarity and completeness for IT development.
• Identify gaps between business requirements and system capabilities and work with relevant teams to develop practical solutions.
• Accountable for UAT planning, execution, coordination, and sign-off, ensuring proper documentation.
• Develop UAT scenarios and test cases covering product features, calculations, policy transactions and operational processes.
• Coordinate and execute UAT, track defects and ensure issues are resolved before product launch.
• Validate system outputs, including premium calculations, policy values, charges, benefits and customer illustrations.
• Track outstanding defects and work closely with Technology teams to ensure timely resolution within agreed timelines.
• Support product launch activities, including implementation planning, documentation, system readiness and post-launch monitoring.
• Proactively identify, manage, and escalation delivery risks and issues with clear recommendations.
• Discuss, evaluate, and align alternative solutions with Technology and relevant stakeholders.
• Ensure adherence to established product SOPs, governance frameworks, and regulatory requirements.
• Develop, review, and maintain SOPs, training materials, and user guides.
• Lead or facilitate stakeholder training sessions where required.
• Ensure adherence to established product SOPs, governance frameworks, and regulatory requirements.

Candidate Requirements

• Degree holder in Business, Information Systems, Finance, Insurance, or a related discipline. Candidates with relevant industry experience and professional qualifications will also be considered.
• Demonstrated experience in business analysis, product implementation, project delivery, or operational change management within the insurance industry, with the ability to independently manage complex initiatives.
• Experience with LIFE/Asia system is essential.
• Professional certifications such as CBAP, CCBA, Agile, Scrum, or PMP are advantageous but not essential.
• Strong delivery ownership with the ability to manage multiple priorities in a fast-paced environment.
• Confident decision-maker with sound judgement and problem-solving skills.
• Strong analytical, critical thinking, and stakeholder engagement capabilities.
• Hands-on and balances execution with oversight.
• Project management and coordination skills.