Brand Training & Development Manager

SKYLINE CATERING PTE.LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Skyline Catering PTE.LTD in Singapore seeks an experienced Brand Training & Development Manager to lead training and people development across three F&B brands. You will translate operational experience into structured programmes and drive consistent service standards while developing future leaders.

The role requires hands-on leadership, strong F&B operations knowledge, and bilingual proficiency in English and Chinese to communicate with frontline teams across multiple outlets.

Qualifications

• Minimum 3 years of relevant F&B operations experience across multiple outlets or brands.
• Proficiency in English and Chinese to communicate with frontline teams in a Chinese restaurant environment.
• Proven experience in managing and developing teams and leaders.
• Strong practical knowledge of F&B outlet operations and service standards.
• Experience creating training materials, SOPs and competency assessments.
• Ability to design and deliver hands-on training and coaching at outlet level.

Responsibilities

• Develop and implement training and development programmes for employees across three F&B brands.
• Conduct hands-on training and coaching for frontline employees, supervisors and managers.
• Develop and review training materials, SOPs, operational manuals and competency assessments.
• Identify training and performance gaps through regular outlet visits and observations.
• Coach and develop outlet management teams in leadership and people management.
• Establish structured career development and succession programmes to grow future leaders.
• Work with Operations teams to align training with business needs.
• Support standardisation and continuous improvement of standards across all brands.

Skills

F&B operations

Bilingual English/Chinese

Team leadership

Training & development

SOPs & materials development

Hands-on training

Multi-brand / multi-location

Job description

Job Summary

We are seeking an experienced Brand Training & Development Manager to lead the training and people development function across our three F&B brands.

The ideal candidate must have a strong background in F&B operations, with proven experience in managing teams and developing employees. This role requires a hands-on leader who is able to translate operational experience into structured and effective training programmes, while driving consistent operational standards and developing future leaders across the brands.

Key Responsibilities

• Develop and implement training and development programmes for employees across three F&B Brand.
• Conduct hands-on training and coaching for frontline employees, supervisors and managers.
• Develop and review training materials, SOPs, operational manuals and competency assessments.
• Identify training and performance gaps through regular outlet visits and operational observations.
• Coach and develop outlet management teams in areas such as leadership, people management, operational standards and team performance.
• Establish structured career development and succession programmes to develop future operational leaders.
• Work closely with Operations teams to ensure training initiatives are aligned with business and operational needs.
• Support the standardisation and continuous improvement of operational and service standards across all brands.

Requirements

• Minimum 3 years of relevant F&B operations experience, preferably in a multi-outlet or multi-brand environment.
• Proficiency in both Chinese and English is required to communicate effectively with team members in a Chinese restaurant environment.
• Proven experience in managing and developing teams.
• Strong practical knowledge of F&B outlet operations.
• Demonstrated ability to conduct training, coaching and employee development programmes.
• Experience in developing training materials, SOPs and operational standards will be an advantage.
• Strong leadership, communication and presentation skills.
• Hands-on, proactive and comfortable conducting training and coaching at outlet level.
• Ability to work across multiple brands and locations.