Brand & Marketing Intern: Loyalty Insights & Ops

CapitaLand

Singapore

On-site

SGD 24,000 - 32,000

Full time

2 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

CapitaLand, headquartered in Singapore, seeks a proactive Diploma student to support ASR members with bookings, troubleshooting, and loyalty programme information. You will liaise with IT and Operations for system improvements, analyse metrics, and help roll out new initiatives.

You will also assist in creating training materials and deriving insights from loyalty data to inform future strategies and enhancements.

Qualifications

Pursuing a Diploma in Hospitality, Marketing, Business, Analytics, Information Systems or related field.
Strong analytical skills and attention to detail.
Excellent written and verbal communication.
Ability to manage multiple priorities effectively.
Proficient in Microsoft Office.

Responsibilities

Assist ASR members with bookings, troubleshooting and programme information.
Consolidate booking issues from brand website/app and ensure timely resolutions.
Liaise with IT, Digital, Data and Operations for tool enhancements and system improvements.
Analyse monthly performance metrics for membership enquiries.
Support UAT, process docs and rollout activities for initiatives.
Develop training materials about CapitaLand brands and loyalty programmes.
Analyse loyalty landscape to inform future strategies.
Assist with launch of loyalty initiatives and on-ground activation.
Identify opportunities to streamline operations via automation and digitalisation.