Branch Operations Executive

RHB Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading banking institution in Singapore is looking for a Branch Operations Executive. In this entry-level role, you will support daily branch operations, manage cash handling tasks, and provide excellent customer service. Ideal candidates will possess strong communication skills and a keen attention to detail, contributing to a seamless banking experience. This is a full-time position.

Qualifications

• Strong interpersonal and communication skills are essential.
• Customer service orientation at a high level is required.
• Attention to detail and accuracy are vital for this role.

Responsibilities

• Support daily operations of the branch to ensure smooth functioning.
• Handle cash management tasks including deposits and withdrawals.
• Assist customers with inquiries and transactions in a timely manner.

Skills

Strong interpersonal and communication skills

High level of customer service orientation

High level of accuracy and attention to detail

Proficient in using computer systems

Awareness of relevant laws and regulations

Tools

Microsoft Windows

Microsoft Office

Job description

Overview

Branch Operations Executive role at RHB Singapore. This section reflects the role focus on supporting branch operations and delivering customer service in a banking environment.

Responsibilities

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning.
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests.
• Handle cash management tasks including deposits, withdrawals and reconciliations; account opening.
• Maintain accurate records and documentation for all transactions.
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service.
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained.
• Customer Service Management: greet and assist customers with inquiries and transactions; provide accurate and prompt information about products and services offered by RHB; support implementation of customer service initiatives within the branch; maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines and effective use of customer service tools and technologies.
• Regulatory Compliance and Risk Management: ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch.

Qualifications

• Strong interpersonal and communication skills.
• High level of customer service orientation.
• High level of accuracy and attention to detail.
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.).
• Awareness of relevant laws and regulations relating to Branch Banking.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing

We’re committed to equal opportunity employment. This description is intended to describe the general nature of the job and its essential functions.