Branch Manager (Consumer Banking)

Bank of China Limited Singapore Branch; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Bank of China Limited Singapore Branch seeks an experienced leader to oversee branch operations, risk control, and personnel management, ensuring smooth processing and strong client service in Consumer Banking.

You will set departmental objectives aligned with strategy, uphold regulatory compliance, mentor wealth-management advisors, and manage mortgage relationships while communicating in English and Chinese with clients.

Qualifications

• Bachelor’s degree or above from a recognized university.
• Professional certifications: M1B, M5, M6, M6A, M8, M8A, M9, M9A and HI.
• Minimum 8 years of relevant experience in Consumer Banking, including leadership and people management roles.
• Strong analytical, communication, coordination, and risk-control skills.
• Fluency in English and Chinese to support Chinese-speaking customers.

Responsibilities

• Oversee the branch’s overall operations, including business management, risk control, transaction processing, and personnel administration.
• Develop and implement departmental objectives aligned with the bank’s strategic goals, while optimizing workflows and ensuring regulatory compliance.
• Maintain effective communication with business units, providing comprehensive support to ensure smooth execution of operations.
• Advise business lines on organizational and human resources issues impacting management efficiency.
• Strive to achieve wealth management sales targets while fostering a service-oriented customer experience.
• Ensure all sales activities adhere to branch policies and regulatory requirements.
• Strengthen staff training programs to improve competencies and sales capabilities of wealth management advisors.
• Manage new residential mortgage loan applications and relationship management for existing mortgage clients.
• Build and maintain strong client relationships, address complaints, and escalate complex issues to senior management.

Skills

Leadership

People management

Risk control

Communication

Analytical

Bilingual English/Chinese

Education

Bachelor's Degree or above

Certifications: M1B, M5, M6, M6A, M8, M8A, M9, M9A, HI

Job description

• Oversee the branch’s overall operations, including business management, risk control, transaction processing, and personnel administration.
• Develop and implement departmental objectives aligned with the bank’s strategic goals, while optimizing workflows and ensuring regulatory compliance.
• Maintain effective communication with business units, providing comprehensive support to ensure the smooth execution of related operations.
• Advise business lines on critical organizational and human resources issues that impact management efficiency.
• Strive to achieve the wealth management sales targets assigned by the head office while fostering a service-oriented customer experience.
• Ensure that all sales activities adhere to internal branch policies and external regulatory requirements.
• Strengthen staff management and training programs to continuously improve the professional competencies and sales capabilities of wealth management advisors.
• Manage new residential mortgage loan applications and provide ongoing service and relationship management for existing mortgage clients.
• Build and maintain strong client relationships, promptly address customer complaints, and elevate complex issues to senior management as needed.
• Perform other duties as assigned by management.

Job Requirement

• Bachelor’s Degree or above from recognized university
• Possess the relevant professional certifications and have passed the following examinations: M1B, M5, M6, M6A, M8, M8A, M9, M9A, and HI.
• Minimum 8 years of relevant experience in Consumer Banking, including experience in leadership and people management roles.
• Demonstrated strong analytical skills, excellent communication and coordination abilities, proven team management capabilities, solid risk control awareness, and in-depth expertise in related business areas.
• Proficient in both spoken and written English and Chinese to effectively communicate with and support Chinese-speaking customers.