Bilingual Payments Operations Assistant

SG EPAY PTE. LTD.; Singapore; On-site; SGD 33,480 - 55,800; Full time

Job summary

SG EPAY PTE. LTD. is a Singapore-based FinTech company licensed by MAS. We are seeking a detailed-oriented Business Support Assistant to support day-to-day operations and business coordination in Singapore.

The role involves daily operational support, settlements reconciliation, cross-department coordination, and maintenance of reports and dashboards. Mandarin proficiency is essential for liaising with Mandarin-speaking clients and partners.

Qualifications

• Diploma or equivalent preferred; fresh graduates may be considered.
• 1–2 years’ experience in operations, finance, payments, or similar role (preferred but not required).
• Proficiency in Mandarin—written and spoken—to liaise with Mandarin-speaking clients, merchants or partners and to handle documents or communications in Mandarin.

Responsibilities

• Provide daily operational and administrative support to ensure smooth processing of payment transactions and related business functions.
• Assist in monitoring and reconciling daily payment settlements, identify inaccuracies, and escalate discrepancies to relevant teams.
• Coordinate with internal departments (finance, customer service, IT) to ensure seamless workflow and address operational issues promptly.
• Prepare and maintain key operational reports and dashboards (e.g., transaction logs, settlement summaries, incident tracking).
• Support onboarding, training, and documentation updates for payment processes and compliance requirements.

Skills

Mandarin proficiency

Attention to detail

Organisational skills

Multi-tasking

Communication skills

Independent worker

Education

Diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

SG EPAY PTE. LTD. is a Singapore-based FinTech company licensed by MAS. We are seeking a detailed-oriented Business Support Assistant to support day-to-day operations and business coordination in Singapore.

The role involves daily operational support, settlements reconciliation, cross-department coordination, and maintenance of reports and dashboards. Mandarin proficiency is essential for liaising with Mandarin-speaking clients and partners.