Bilingual Front Desk & Sales Associate

GONGFANGTANG PTE. LTD.; Singapore; On-site; SGD 29,000 - 47,000; Full time

Benefits offered by this job

Sales commission

Performance bonus

Career growth opportunities

Job summary

GONGFANGTANG PTE. LTD. in Singapore is seeking a warm, bilingual Front Desk Receptionist to be the first face of our brand.

You will greet customers, manage appointments, handle inquiries via phone, WhatsApp, and email, and maintain a neat, welcoming reception area. The role blends customer service with sales, encouraging upselling and cross-selling of packages and services. You will collaborate with internal teams to ensure smooth daily operations, support promotions, and help drive growth in a

Qualifications

• Fluent in English and Mandarin/Chinese (spoken and written).
• Outgoing, cheerful, proactive and approachable.
• Fresh entry-level candidates with a positive attitude are welcome.

Responsibilities

• Warmly greet visitors and convert inquiries into opportunities.
• Manage bookings, check-ins, inquiries via phone, WhatsApp, email.
• Maintain a clean, professional reception area.
• Encourage upsell by presenting suitable packages or services.
• Support sales targets through outbound follow-ups and promotions.
• Assist with daily transactions and basic record-keeping.
• Coordinate with staff to ensure smooth daily operations.
• Support marketing campaigns and customer retention efforts.

Skills

Bilingual English-Mandarin

Sales-oriented

Customer service

Job description

GONGFANGTANG PTE. LTD. in Singapore is seeking a warm, bilingual Front Desk Receptionist to be the first face of our brand.

You will greet customers, manage appointments, handle inquiries via phone, WhatsApp, and email, and maintain a neat, welcoming reception area. The role blends customer service with sales, encouraging upselling and cross-selling of packages and services. You will collaborate with internal teams to ensure smooth daily operations, support promotions, and help drive growth in a