Beauty Services Lead & Client Experience Specialist

JIA LE TCM WELLNESS PTE. LTD.; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Jia Le TCM Wellness Pte. Ltd. in Singapore seeks an Outlet Manager to oversee customer service, consultants and beauticians, ensuring smooth day-to-day sales and operational readiness.

You will identify customer needs, offer professional beauty advice, skin/body analysis, and recommend suitable treatments and products. You will conduct sales pitches, aim to convert clients into loyal customers, and deliver exceptional service.

Qualifications

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.

Responsibilities

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times.
• Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Skills

Customer service

Outlet management

Sales targets

Team leadership

Beauty services

Job description

Jia Le TCM Wellness Pte. Ltd. in Singapore seeks an Outlet Manager to oversee customer service, consultants and beauticians, ensuring smooth day-to-day sales and operational readiness.

You will identify customer needs, offer professional beauty advice, skin/body analysis, and recommend suitable treatments and products. You will conduct sales pitches, aim to convert clients into loyal customers, and deliver exceptional service.