Beauty Consultant

HAIRSPEC PRIVATE LIMITED; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

HAIRSPEC PRIVATE LIMITED in Singapore seeks an experienced salon manager to oversee day-to-day operations, staff coordination, and client services. You will lead a team to deliver high-quality service, drive sales, and ensure top customer satisfaction.

The role involves strategic planning, performance management, and collaboration on marketing initiatives to grow the client base and repeat business. A hands-on leader with strong customer focus is essential.

Responsibilities

• Oversee daily salon operations to ensure smooth functioning and customer satisfaction.
• Coordinate staff schedules, manage appointments, and handle supply inventory.
• Ensure adherence to health, safety, and hygiene standards.
• Provide consultations to clients and assist them in choosing services and products.
• Handle client inquiries and resolve complaints to maintain a positive experience.
• Stay updated on beauty trends to advise clients on current treatments and services.
• Lead, train, and mentor the salon team; conduct performance evaluations and set goals.
• Drive sales of services and products; develop promotional strategies to attract and retain clients.
• Monitor financial performance including budgeting, revenue forecasting, and cost management.
• Collaborate on marketing campaigns and manage social media to engage clients.
• Track performance metrics and report on progress to achieve business goals.

Job description

Key Responsibilities:

• Salon Management and Operations

  • Oversee daily operations of the salon, ensuring smooth functioning and customer satisfaction.
  • Coordinate staff schedules, manage appointments, and handle supply inventory.
  • Ensure the salon adheres to health, safety, and hygiene standards.

• Consulting and Client Services

  • Provide consultations to clients, assisting them in choosing appropriate services and products.
  • Handle client inquiries, resolve complaints professionally, and ensure a positive client experience.
  • Keep up-to-date with beauty trends to advise clients on current treatments and services.

• Team Leadership and Development

  • Lead, train, and mentor the salon team to ensure high-quality service and client care.
  • Conduct regular performance evaluations, set goals, and address any areas for improvement.
  • Foster a positive, motivating, and collaborative work environment for the staff.

• Sales and Revenue Generation

  • Drive sales of services and products, meeting or exceeding sales targets.
  • Develop and implement promotional strategies to attract new clients and retain existing ones.
  • Monitor and analyze financial performance, including budgeting, revenue forecasting, and cost management.

• Marketing and Customer Engagement

  • Collaborate on marketing campaigns to promote salon services and special offers.
  • Manage social media presence and maintain client engagement on digital platforms.
  • Build and maintain relationships with clients to drive loyalty and repeat business.

• Strategic Planning and Development

  • Identify industry trends and recommend new services, treatments, or product lines.
  • Assist in creating business plans and strategies to improve service quality and customer experience.
  • Track and report on performance metrics to drive improvements and achieve business goals.