Beauty Advisor

SEPHORA; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Sephora Singapore is seeking a Beauty Advisor to inspire customers and help them become the best version of themselves across makeup, skincare, fragrance, and hair care. You will share beauty knowledge, demonstrate products, and guide shoppers through our range.

Drive customer experience by building relationships, promoting Beauty Pass, and supporting seamless checkout while maintaining store presentation and stock levels. Flexible shifts align with mall hours.

Qualifications

• Passion for customer service.
• Knowledge about what's new and trending in beauty.
• Experience in retail or services is a plus.
• Strong communication and ability to multitask.

Responsibilities

• Establish strong relationships with customers through beauty knowledge sharing and excellent service.
• Advocate Sephora Beauty Pass to help customers access loyalty benefits.
• Introduce customers to our eCommerce platform to boost conversion and repeat purchases.
• Meet sales targets by understanding needs and recommending products across makeup, skincare, fragrance, and hair care.
• Assist customers with product testing and provide basic beauty services.
• Keep store tidy, well-stocked, and ensure products are sellable; operate cashier functions professionally.

Skills

Customer service

Beauty knowledge

Sales skills

Communication

Cashier operations

Tools

POS systems

Job description

As aBeauty Advisor, you are the face of Sephora who inspires and help our customers become the best version of themselves. You are encouraged to explore, create emotional connections, and help customers discover our amazing Beauty Selection.

You will shine here if you enjoy…

Driving Customer Experience

• Establishing a strong relationship with our customers through beauty knowledge sharing and excellent customer service
• Advocating for Sephora Beauty Pass to help customers discover the benefits of our loyalty programme
• Introducing customers our eCommerce platform to increase conversion and repeated purchases
• Meeting sales targets by understanding customers' needs, recommending and selling products and services to our customers in all categories such as makeup, skincare, fragrance, and hair care

Beauty Excellence

• Assisting customers with product testing
• Performing basic beauty services across all categories

Operational Excellence

• Helping to make a beautiful first impression by keeping the store tidy, well-stocked, and ensuring our products are in good sellable conditions
• Participating in inventory control to reduce loss, and ensure compliance with sampling policies
• Operating the cashier functions in a professional and timely manner

We would love to hear from you if you have…

• Passion for customer service and enjoy working with people
• Knowledge about what's new and trending in beauty
• Prior experience working in retail or services industries (a plus!)
• Strong communication skills, ability to multitask, and comfortability with computer/store systems
• Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise
• Flexible availability to work shifts as per mall retail hours