Barista Supervisor: Lead Team, Elevate Service & Ops

M CHAIN STORES PTE. LTD.; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

M CHAIN STORES PTE. LTD. in Singapore is seeking a store supervisor to lead daily operations, supervise staff, and coordinate hiring, training and shift scheduling.

You will uphold top customer service, manage inventory, ensure quality and safety, streamline workflows to reduce waiting times, handle cash, and maintain strict hygiene and regulatory compliance.

This role reports to the store management team and offers hands-on leadership in a fast-paced retail environment.

Qualifications

• Experience supervising staff and scheduling.
• Strong customer service orientation.
• Experience managing inventory and coordinating with suppliers.
• Knowledge of health and safety regulations.
• Ability to optimize workflows and reduce customer wait times.
• Experience handling cash and balancing tills.
• Commitment to hygiene and sanitation standards.
• Ability to prepare sales and operations reports.

Responsibilities

• Supervise and coordinate staff including hiring, training and scheduling shifts.
• Ensure excellent customer service standards and handle inquiries.
• Oversee inventory levels and place orders for ingredients and supplies.
• Ensure products meet standards and comply with health and safety regulations.
• Optimize workflow processes to maximize efficiency and minimize waiting times.
• Handle cash transactions and balance cash registers.
• Enforce hygiene and safety standards in the workplace.
• Prepare reports on sales performance, inventory levels, and staff productivity for management review.

Skills

Team management

Customer service

Inventory management

Quality control

Operational efficiency

Cash management

Hygiene and safety

Reporting

Job description

M CHAIN STORES PTE. LTD. in Singapore is seeking a store supervisor to lead daily operations, supervise staff, and coordinate hiring, training and shift scheduling.

You will uphold top customer service, manage inventory, ensure quality and safety, streamline workflows to reduce waiting times, handle cash, and maintain strict hygiene and regulatory compliance.

This role reports to the store management team and offers hands-on leadership in a fast-paced retail environment.