Bank Officer(Customer facing) | Contract | Multiple headcount

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a customer service professional for frontline banking roles in Singapore. You will handle over-the-counter transactions accurately and assist customers to meet service standards.

The ideal candidate has a banking/finance background with a diploma or higher, is adaptable, comfortable with digital platforms, and willing to work on weekends. Training will be provided to support growth.

Qualifications

• Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry.
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features.
• Adept at use of data to drive productivity and performance.
• Willing to work on weekends.
• Training will be provided.

Responsibilities

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital platform.
• Manage customer wait time and service level.
• Manage customer negative impact and complaints.
• Perform all banking activities in accordance with the Bank's regulatory requirement.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed.

Skills

Customer service

OTC transactions

Digital platform adoption

Data analytics

Ambiguity handling

Education

Banking/Finance diploma

Job description

Responsibilities:

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital platform.
• Manage customer wait time and service level.
• Manage customer negative impact and complaints.

Operations & Financial

• Perform all banking activities in accordance with the Bank's regulatory requirement.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed.

Requirements:

• Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features
• Adept at use of data to drive productivity and performance.
• Willing to work on weekends
• Training will be provided