Bank Front Office Support (Entry Level) #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a disciplined operations professional to manage cross-team coordination across FOSS, Front Office and COO/support functions. You will maintain trackers, translate discussions into clear SOPs, and support timely operational changes while coordinating inputs and updates with stakeholders.

This role also covers SCA/CAA pairing management and ad-hoc process documentation to support management reviews.

Qualifications

• Coordinate operational matters across FOSS, Front Office and COO/support teams.
• Maintain trackers and provide visibility on outstanding actions.
• Draft and update process documents, SOPs and reference materials.
• Provide general coordination support for time-sensitive or ad-hoc requirements.

Responsibilities

• Coordinate cross-team operational matters across FOSS, Front Office and COO/support teams.
• Maintain and update SCA and CAA pairing records and related changes.
• Draft and validate SOPs and process documentation with owners.
• Provide ad-hoc coordination support and information gathering for reviews.

Skills

Coordination

Stakeholder management

Documentation

SOP drafting

Job description

1. Cross-Team Coordination

• Coordinate operational matters across FOSS, Front Office and relevant COO/support teams.
• Follow up with stakeholders on outstanding information, changes and agreed actions.
• Help ensure information is communicated consistently across impacted teams.
• Maintain appropriate trackers and provide visibility on outstanding actions.
• Support implementation of operational changes by coordinating inputs and updates across stakeholders.

2. SCA / CAA Pairing Management

• Maintain and update SCA and CAA pairing records based on approved changes.
• Coordinate with relevant stakeholders when there are changes to coverage, assignments or pairings.
• Perform basic checks to ensure pairing information is complete and accurately reflected in the relevant records.
• Maintain a clear record of changes for operational reference.

3. Process Documentation

• Draft and update process documents, SOPs, working guides and reference materials on an ad-hoc basis.
• Translate operational discussions and process changes into clear, practical documentation.
• Work with process owners and team members to validate documentation before circulation.
• Periodically review existing materials and highlight areas requiring updates.

4. Operational & Ad-hoc Support

• Support team initiatives, process enhancements and implementation activities.
• Assist with information gathering and consolidation for management or operational reviews.
• Identify gaps or inconsistencies in trackers, documentation or coordination processes and raise them to the relevant owner.
• Provide general coordination support for time-sensitive or ad-hoc operational requirements.

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted