Bank Coordination & Process Support #ESY

Recruit Express Pte Ltd; Singapore; On-site; SGD 50,000 - 72,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a detail-focused operations coordinator to support cross-team coordination among FOSS, Front Office and COO teams.

You will translate operational discussions into practical SOPs, update process documents, maintain trackers, and provide ad‑hoc support to drive timely implementation of changes. This role requires meticulous record-keeping and the ability to balance multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate operational matters across FOSS, Front Office and relevant COO/support teams.
• Follow up with stakeholders on outstanding information, changes and agreed actions.
• Help ensure information is communicated consistently across impacted teams.
• Maintain appropriate trackers and provide visibility on outstanding actions.
• Support implementation of operational changes by coordinating inputs and updates across stakeholders.
• Maintain and update SCA and CAA pairing records based on approved changes.
• Coordinate with relevant stakeholders when there are changes to coverage, assignments or pairings.
• Perform basic checks to ensure pairing information is complete and accurately reflected in the relevant records.
• Maintain a clear record of changes for operational reference.
• Draft and update process documents, SOPs, working guides and reference materials on an ad-hoc basis.
• Translate operational discussions and process changes into clear, practical documentation.
• Work with process owners and team members to validate documentation before circulation.
• Periodically review existing materials and highlight areas requiring updates.
• Support team initiatives, process enhancements and implementation activities.
• Assist with information gathering and consolidation for management or operational reviews.
• Identify gaps or inconsistencies in trackers, documentation or coordination processes and raise them to the relevant owner.
• Provide general coordination support for time-sensitive or ad-hoc operational requirements.

Job description

1. Cross-Team Coordination

• Coordinate operational matters across FOSS, Front Office and relevant COO/support teams.
• Follow up with stakeholders on outstanding information, changes and agreed actions.
• Help ensure information is communicated consistently across impacted teams.
• Maintain appropriate trackers and provide visibility on outstanding actions.
• Support implementation of operational changes by coordinating inputs and updates across stakeholders.

2. SCA / CAA Pairing Management

• Maintain and update SCA and CAA pairing records based on approved changes.
• Coordinate with relevant stakeholders when there are changes to coverage, assignments or pairings.
• Perform basic checks to ensure pairing information is complete and accurately reflected in the relevant records.
• Maintain a clear record of changes for operational reference.

3. Process Documentation

• Draft and update process documents, SOPs, working guides and reference materials on an ad-hoc basis.
• Translate operational discussions and process changes into clear, practical documentation.
• Work with process owners and team members to validate documentation before circulation.
• Periodically review existing materials and highlight areas requiring updates.

4. Operational & Ad-hoc Support

• Support team initiatives, process enhancements and implementation activities.
• Assist with information gathering and consolidation for management or operational reviews.
• Identify gaps or inconsistencies in trackers, documentation or coordination processes and raise them to the relevant owner.
• Provide general coordination support for time-sensitive or ad-hoc operational requirements.