Baggage Services Specialist - Customer Care & Tracing

JJ CONSULTING SERVICES; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

JJ CONSULTING SERVICES is seeking a Customer Care Specialist (Baggage Services) based in Singapore. You will attend to passengers with mishandled baggage and handle claims processing and reporting.

The role involves tracing mishandled baggage, updating passengers on status, assisting with odd-sized bags, and answering baggage-related hotline inquiries, with shift work as required.

Qualifications

• 4 GCE ‘N’ level credits or 3 GCE ‘O’ level passes or equivalent.
• Professionalism, Patience and a "People-first" attitude.
• Comfortable with shift work

Responsibilities

• Attend to passengers at arrival claims with mishandled and damaged baggage.
• Raise reports of mishandled and damaged bags, in according to the various airline requirements.
• Trace mishandled baggage and keep passengers informed of the tracing status
• Assist passengers with odd size bags
• Answer hotline calls on baggage matters

Skills

People skills

Patience

Customer service

Education

GCE O/ N Level equivalents

Job description

Our client is a global leader in gateway services, who is seeking to recruit a Customer Care Specialist (Baggage Services). This position is based in Singapore.

Customer Care Specialist (Baggage Services)

Responsibilities

You will attend to passengers at arrival claims with mishandled and damaged baggage.

• Raise reports of mishandled and damaged bags, in according to the various airline requirements.

• Trace mishandled baggage and keep passengers informed of the tracing status

• Assist passengers with odd size bags

• Answer hotline calls on baggage matters

Requirements

• Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent

• Professionalism, Patience and a "People-first" attitude

• Comfortable with shift work

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [e-mail] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified