B2B Customer Service & Order Specialist

Crocs; Singapore; Hybrid; SGD 42,000 - 66,000; Full time

Job summary

Crocs is seeking a detail-oriented professional in Singapore to join our wholesale operations team. You will manage order processing, inventory fulfillment, and pricing requests for B2B customers, ensuring accurate data entry and timely updates to shipping and tracking.

You will collaborate with sales, warehouse, planning, and vendor teams, resolve issues quickly, and support drop-ship accounts when needed.

Qualifications

• Extensive customer service experience in B2B.
• Strong research, judgment and problem solving.
• Ability to work independently and in teams.
• Excellent organizational and time management.
• Proficient in Microsoft Excel; SAP knowledge.

Responsibilities

• Process wholesale orders and manage inventory fulfillment, including order entry and changes.
• Monitor orders and fulfillment metrics, including on-time shipping.
• Provide timely support to customers, sales, warehouse, planning and management.
• Identify operational issues and propose practical solutions.
• Support drop-ship accounts and coordinate with third-party platforms.
• Attend meetings with customers and partners; travel may be required.
• Assist with routing, logistics, and high-volume operations.
• Pursue training and take on advanced responsibilities as needed.

Skills

Customer service

Independent worker

Time management

Communication

Tools

SAP

Excel

Job description

Crocs is seeking a detail-oriented professional in Singapore to join our wholesale operations team. You will manage order processing, inventory fulfillment, and pricing requests for B2B customers, ensuring accurate data entry and timely updates to shipping and tracking.

You will collaborate with sales, warehouse, planning, and vendor teams, resolve issues quickly, and support drop-ship accounts when needed.