AVP, L2 Production Support Engineering, Institutional Banking Group Technology, Group Technology

DBS Bank Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DBS Bank Ltd. in Singapore is seeking an AVP, L2 Production Support Engineering to deliver high-quality production support for mission-critical Transaction Banking platforms.

You will lead incident management, perform RCA, and drive automation and observability improvements across cross-functional teams. The role requires a degree in Computer Science, IT, or Engineering and 8+ years of relevant experience in production or platform operations, with strong Unix/Linux, SQL, and automation

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline; 8+ years of relevant experience.
• Experience supporting mission-critical banking applications in financial services.
• Strong Unix/Linux, SQL databases (Oracle, MariaDB), shell scripting, and application troubleshooting.
• Hands-on experience with automation, DevOps tooling, and incident management.

Responsibilities

• Provide high-quality L2 production support for mission-critical Transaction Banking platforms.
• Lead incident management, root cause analysis, and cross-functional coordination.
• Drive automation, observability, and SRE practices to improve service stability.
• Coordinate disaster recovery exercises and business continuity activities.
• Mentor junior engineers and contribute to process improvements.

Skills

Incident Management

Problem Management

Automation

DevOps

On-call support

Cross-team collaboration

Education

Degree in Computer Science / Information Technology / Engineering

Tools

MQ

WebSphere

Oracle

MariaDB

Geneos

Splunk

Grafana

AppDynamics

Dynatrace

Python

Ansible

Jenkins

CI/CD pipelines

OpenShift

Kubernetes

Job description

## AVP, L2 Production Support Engineering, Institutional Banking Group Technology, Group TechnologyApply: Singapore - East: Full time: Posted Today: WD89458### Business FunctionGroup Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.### Responsibilities* Provide high-quality L2 production support for mission-critical Transaction Banking platforms covering Payments, Cash Management, Trade Finance, Securities, and Fiduciary Services.* Lead the management and resolution of production incidents, ensuring minimal business disruption and adherence to service level commitments.* Drive root cause analysis (RCA) and problem management initiatives, partnering with application, infrastructure, and platform teams to implement sustainable solutions and prevent recurrence.* Proactively monitor system health, application performance, capacity, and service availability to identify risks and mitigate potential failures before customer impact.* Lead major incident management activities, coordinating cross-functional teams and providing timely communications to business and technology stakeholders.* Coordinate and execute disaster recovery (DR) exercises, business continuity activities, and resilience testing to ensure operational readiness.* Drive operational excellence through automation, observability, proactive problem management, and adoption of Site Reliability Engineering (SRE) practices.* Own and continuously improve service stability metrics, including availability, incident trends, recovery time, and operational risk indicators.* Ensure compliance with organizational security standards, regulatory requirements, audit controls, and ITIL service management processes.* Mentor junior engineers and contribute to the continuous improvement of support processes, operational standards, and team capabilities.### Requirements* Degree in Computer Science, Information Technology, Engineering, or a related discipline, with at least 8 years of relevant experience in Production Support, Application Support, Site Reliability Engineering (SRE), or Platform Operations.* Extensive experience supporting mission-critical banking applications within the financial services industry, preferably across Payments, Cash Management, Trade Finance, Custody, Securities, or Transaction Banking platforms.* Strong technical expertise in Unix/Linux environments, SQL databases (Oracle, MariaDB), shell scripting, and application troubleshooting.* Hands-on experience with middleware and messaging technologies such as MQ, WebSphere, or equivalent enterprise platforms.* Experience working with enterprise observability and monitoring tools such as Geneos, Splunk, Grafana, AppDynamics, Dynatrace, or equivalent.* Strong understanding of Incident Management, Problem Management, Change Management, and Production Governance processes.* Hands-on experience with automation and DevOps tooling, including Python, Ansible, Jenkins, CI/CD pipelines, and infrastructure automation practices.* Exposure to containerized and cloud-native platforms such as OpenShift and Kubernetes will be an advantage.* Strong analytical, troubleshooting, and decision-making skills, with the ability to perform effectively under pressure in a fast-paced production environment.* Excellent communication, stakeholder management, and collaboration skills, with experience working across regional and global teams.* Willingness to participate in on-call support and major incident management activities supporting critical banking services.